Nokia Software Updater false positive

Picture says it all. There’s that PowerDVD false positive too and it’s not the only PowerDVD false positive. Also, when I select ignore CAV just displays that virus found splash screen again. Isn’t it supposed to ignore it? It’s a vicious circle. Some times it works, though.

I haven’t scaled those images and here’s a direct link for them: http://i44.tinypic.com/9jjgj8.png and http://i44.tinypic.com/s42td0.png

Virus database: 1195
I’m using Vista x64.

Some Delphi 2007 RAD Studio update files are considered as suspicious. Seriously, your packer detection doesn’t really work well at all.

Hi Anarion,

We are going to have a look at it and will get back to you after investigation.

Regards,
hailong.■■■■

Hi Anarion,

Reported false positive has been fixed.

Please verify with DB 1214.

Thanks and Regards,

Vaishnavi.V.K

I installed the latest version of Nokia Software Updater and the .exe file was quarantined as a threat because of heur.suspicious. Is this an FP?

Hi kit529,

Please submit the files at Comodo Firewall | Get Best Personal Firewall Software for $29.99 A Year in order to verify and confirm if false positive.

Thanks,
Ionel

HOW DO WE UNDO IT IF WE PRESSED DISINFECT!!! HOW DO WE UNDO IT AFTER THAT, MY PROGRAM DOESN’T WORK NO MATTER WHAT AND I CAN’T UNDO!!

exactly. this is the worst antivrus alert. cleanup deletes the file, disinfect deletes the file. many time users have mentioned this and asked to rename cleanup to delete and make the quarantine button visible and place the delete button in the drop down menu, but the devs simply ignore this prob and have never answered to this prob. i dont understand why disinfect is there when it simply does what the delete button does.

for your prob i guess system restore may work. the current antivirus alert is really a serious prob for novices and average users, even expert users deleted things thinking cleanup will try to clean the file and disinfect will try to disinfect the file.

i think they should change this to as i have mentioned here and many users have mentioned in other threads and wishlist thread.

thanxx
naren

Updated: i too have nokia software updater. so i tried the update. strange thing happened here. downloaded fine and i got an error regarding nokia software updater which said it will start the updater gain and the updater started fine and started installing. when installing at 35%i received the alert heur.suspicious malicious malware found (i have set to automatically quarantine the threats coz of the worst antivirus alert) but the installation was successful and asked to restart. i said restart later. tried to open the updater but it gave error. checked the quarantine but there was nothing. checked the antivirus events there is an entry regarding the detection but nothing about the quarantine. i dont know why there is nothing in quarantine when i have selected to automatically quarantine and it gave me the alert also. i restarted the system and nokia updater started automatically but when i closed it and tried to start it again it gives error. checked the quarantine again nothing found.

can the devs explain me this strange behaviour of comodo antivirus. why the detected threat is not in quarantine when i have selected to automatically quarantine in the real time scan. i have only comodo firewall and antivirus enabled. D+ and sandbox disabled.

attached is the screenshot of antivirus events.

thanxx
naren

[attachment deleted by admin]

Hi naren,

We will investigate the reported false-positive and if it will confirm, detection will be removed.

Regards,
Ionel

strange?? downloaded the same latest version form nokia site and installed. comodo didn’t detected anything this time. and yes the database is same no change i.e 5765.

yes i know the detection will be removed but you didn’t explained why the threat was not quarantined. hope you read the post fully and carefully. comodo needs may be a year or 2 to become a good antivirus and internet security software.

back to the proven and best avast free and zonealarm free.

thanxx
naren

p.s. previously it detected a threat, lil later it didn’t detected anything. why this strange detection?? and not quarantining even if set to automatic quarantine?? cav is not trustable.

I CAN’T BELIEVE THEY ARE JUST IGNORING MY QUESTIONS ABOUT UNDOING!! THEY JUST KEEP ON GIVING THE SAME RESPONSE ON ALL POSTS WHICH SAYS PLEASE SUBMIT YOUR FILE FOR TESTING!" THIS IS COMPLETE BS! I CAN’T USE MY PROGRAM NOW BECAUSE OF COMODO! YOU SHOULD TELL ME HOW TO UNDO AND FIX THE PROBLEM I HAVE WITH THE PROGRAM BECAUSE OF YOU!


Hi naren,
This FP has been fixed.Please check in virus signature database 5778.

Thanks and Regards,
Guoqiang.

I understand you fixed it! How do I fix and undo the damage that comodo has done to my nokia updater program! It still doesn’t work, can you explain to me how I can try to fix it!!!?