Newest Logitech Gaming Software causes CIS to stop. [Issue Report]

Comodo Internet Security - CIS Resolved/Outdated Issues - CIS
1

The bug/issue
1. What you did:
I tried update my keyboard’s “Logitech Gaming Software” from version 7.xx to 8.xx

2. What actually happened or you actually saw:
After rebooting my machine CIS did NOT started!
I tried starting it manually and it seems to work OK.
After rebooting, CIS failed to start once again.

3. What you expected to happen or see:
I was expected to see both apps running like the older version did.

4. How you tried to fix it & what happened:
I tried reinstalling CIS but still not starting automatically.
Finally I reinstalled the old Logitech Gaming Software (ver 7.x) and everything works fine.

6. Details & exact version of any application (execpt CIS) involved with download link:
Logitech Gaming Software v8.00.123 (06/09/2011) downloaded from this link:
http://www.logitech.com/en-roeu/434/7246?softwareid=7864&osid=14&section=downloads&bit=64

7. Whether you can make the problem happen again, and if so exact steps to make it happen:
Yes, I can make it happen again, just by installing the new version of Logitech Gaming Software (over the old)

8. Any other information (eg your guess regarding the cause, with reasons):
I think it must be something with the startup or maybe a common file conflict.

Files appended. (Please zip unless screenshots).
There is no Screenshot illustrating the bug or any Crash or freeze dump file
(CIS just dont start)

Your set-up

  1. CIS version:5.4.189822.1355
  2. This is a clean install (no update)
  3. I didn’t import anything. This is a clean install
  4. No changes to the default config.
  5. Security level = safe mode
  6. Win7x64 SP1 on an AMD Phenom X6 with 8GB mem.
  7. Other security and utility software installed: McAfee Antivirus
  8. Virtual machine used: No VM !

Do you have any known incompatibility issue for “Logitech Gaming Software” and/or any fixes?
CIS Is working fine with “Logitech Gaming Software” v7 but not with v8

2

We would very much appreciate it if you would edit your first post to create an issue report in line with the bug forum guidelines and format here. You can copy and paste the format from this topic.

To understand the reasons why we ask you to follow these guidelines please see below.

WHY WE ASK YOU TO FOLLOW THESE GUIDELINES
Bugs/issues can be impossible or very time consuming to fix if developers don’t have enough information to reproduce them. Since CIS is free, development time is limited. So if you want your issue fixed, please use the format below to describe it.

To avoid clutter, issues not described in the format below your post will not be moved to the ‘moderator verified’ issues topic. This means that the developers may not look at it.

Best wishes and many thanks in anticipation

Dennis

3

Thank you for your Issue report it does lack some information.

It is always best to supply a full report Example here.

Moved to verified.

Thank you

Dennis