network magic problems

oldmantoo49 · January 26, 2010, 2:58am

help!!! ive use network magic for a long time but now i have a problem. my ldesktop (router on it) can access my shared files on my laptop but not vice versa. ive never had this problem till now. and i did every thing that tech support told me to do. enclosed is what they sent me and i did it but it still wont woik, is there a tool i can use to fix the problem. please reply soon. im about to pull all my hair out.

Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.

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Subject
Network Magic Feedback

Discussion Thread
Response (Travis) 01/25/2010 10:24 AM
Hello,
Thank you for contacting Pure Networks

Not to worry if the ticket closes, you can simply reply to it to have it re-opened.

Thanks!
Travis,
http://support.purenetworks.com
Customer (david .) 01/24/2010 06:26 PM
Don’t close the ticket yet,I’m working on it -------Original Message------- FROM: Pure Networks Support (mailto:support@purenetworks.com) DATE: 01/24/10 17:45:22 TO: oldmantoo49@hotmail.com (mailto:oldmantoo49@hotmail.com) SUBJECT: Network Magic Feedback [Incident: 100120-000128]

==================== image File Attachment ====================
faint_grain.jpg, 1458 bytes, added to incident
Response (Travis) 01/24/2010 03:45 PM
Hello,
Thank you for contacting Pure Networks

Try disabling the software firewalls on the problem computer(s), then unshare and reshare the files and see if the problem persists. If disabling the software firewalls works to solve the problem, simply configure your firewalls on each computer using the information provided in the following link:

Title: Firewall Configuration
URL: https://support.purenetworks.com/cgi-bin/pure.cfg/php/enduser/std_adp.php?p_faqid=4&p_created=1139339028

This list of additional steps contains suggestions to get rid of problems that don’t normally occur, but can cause the problem you are seeing.

Internet connection sharing must be disabled

Open the start menu, go to the control panel, and double click on your Network Connections (Single click network and internet connections first if you have a blue background on the control panel window).
If there are any network bridges here, make sure that those are deleted.
Find your Network adapter in use (if connecting wirelessly, you will be looking for a wireless adapter, if connecting via a wire, look for the local area connection that’s enabled).
Right click on the adapter and select properties.
Click on the advanced tab.
Deselect an check mark made in the Internet connection sharing section.

Client for Microsoft Networks may not be installed

Right click on “My Network Places” and choose “Properties”
Right click on the network adapter, and choose “Properties”
Click the “Install” button
Choose “Client” in the list and click “Add”
Choose “Client for Microsoft Networks” and click “Add”
Click “OK”

File and printer sharing not installed.

Right click on “My Network Places” and choose “Properties”
Right click on the network adapter, and choose “Properties”
Click the “Install” button
Choose “Service” in the list and click “Add”
Choose “File and Printer Sharing for Microsoft Networks” and click “Add”
Click “OK”

Your computers has a name that is more than 15 characters

To verify what your computer name is set to, right click on “My Computer” and choose “Properties”. On the “Computer Name” tab, check what the “Full computer name” is.
Check the name on each of your computers. If any of them have more than 15 characters in their name, rename it to have 15 characters or less. This will require a reboot.

And you need to be part of a Workgroup (not a Domain). To check to make sure each of my computers is set to be a member of a Windows Workgroup rather than a Windows Domain, do the following:

Click the Windows “Start” button
Right-click on “My Computer”
Choose “Properties”
Click the “Computer Name” tab
Click the “Change…” button
Under “Member of” make sure “Workgroup” is selected (not “Domain”.)

Thanks!
Travis,
http://support.purenetworks.com
Customer (david .) 01/20/2010 07:42 PM

==================== application File Attachment ====================
logs.zip, 425519 bytes, added to incidentfrom my desktop i can access my shared folders on my laptop but not the other way around. ive edited my registry on both pc’s i believe its called irp stack size and all my folders are listed as shared, and my firewall is not blocking access,i need help bad,real bad!!!
Auto-Response 01/20/2010 07:42 PM
Thank you for your email.

One of our tech support representatives will reply to you as soon as possible. Thank you for your patience.

In the meantime, based on the contents of your email, our system suggests the possible answers/solutions linked to below.

If the information at one of the pages linked to below helps to resolve your issue, you can reply to this email to let us know to close the incident. You can also close the ticket yourself, or add more information to it online. You may update your incident at http://support.purenetworks.com/cgi-bin/pure.cfg/php/enduser/acct_login.php?p_userid=oldmantoo49@hotmail.com&p_next_page=myq_upd.php&p_iid=201969&p_created=1264045338