I just started getting this problem after using Comodo and the program in question for several months.
When I try to log into the game, I get an error saying:
“Failed to connect due to network error. Please ensure that UDP port 3100 on your firewall is open.”
Like I said, I never had this problem until this morning and I am able to connect just fine if I disable the Comodo Firewall. My question is how do I go about resolving this and/or opening the specific port?
I went to the firewall>>Networks security Policy>> Global rules>>Add
But the problem is it asks me the direction (In/Out) and also the SOURCE and DESTINATION ports. How do I know if the direction of the above ports are In/out or both, and do I put them in the SOURCE, DESTINATION or both??
I will correct Jovan a bit. His description is not wrong but this how you should do it when you add a port in global rules. Do not add this port it is just an example!!!
To open the port TCP 1723 for example
First step is to determine the MAC or Physical address of you network connector. Go to Start → Run → cmd → enter → a black box will show up and enter the following → ipconfig /all (notice the space before /all) → enter → now look up the Physical address and write it down.
Notice that Physical address = MAC address
Firewall → Network Security policy → Global Rules → Add → fill in the following:
Description: Incoming Port
Source address: Any
Destination Address: Choose MAC address and fill in the found MAC/Physical address
Source Port: Any
Destination Port: 1723
Then push Apply → Now make sure that the new rule is somewhere above the basic block rule(s) as the bottom (the block rules have red icons); you can drag and drop the rules → Ok
You need to make your local network a trusted zone.
First look up your IP address and subnet mask. In Windows go to Start → Run → cmd → enter → ipconfig → enter → now lookup your IP address and subnet mask.
Second create a zone in My Network Zones (Firewall → Network Security policy). Choose Add → A New Network Zone → fill in a name like My local network → Apply. Now select My Local Network Zone → Add → A new address → choose An IP Address Mask → fill in your local IP something like 192.168.1.x usually and your subnet mask; usually 255.255.255.0 → Apply. Now check and see the new network defined. Exit using Apply.
Now we are going to use the Stealth Ports Wizard to make your local network a trusted network:
Choose “Define a new trusted network and stealth my ports to EVERYONE else” → Next → choose “I would like to trust an existing My Network Zone” → choose your local network zone from the drop down box at the bottom → Finish.
Now check your Global Rules and see your network added.
(Mod edit: the above is not relevant for this problem. Hence, I made it smaller.)
Can you also tell me what game you play becasue there is an easier way to allow an online game to get the port it needs.