ModSecurity: collection_store error

hello
i have error log :

please help me to fix this error

[Sun Jun 22 12:28:28 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “global”, key “global”). Use SecDataDir to define data directory first. [hostname ".com"] [uri “/wp-content/uploads/2014/06/617x317x02-17.jpg.pagespeed.ic.2hSnmHJ-Ca.jpg”] [unique_id “U6ahvLAJvvYAABmmsYkAAAAG”]
[Sun Jun 22 12:28:28 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “ip”, key “31.13.97.119_b1b8a850aec98eb3184fe6a227dee75dd09e304a”). Use SecDataDir to define data directory first. [hostname ".com"] [uri “/wp-content/uploads/2014/06/617x317x02-17.jpg.pagespeed.ic.2hSnmHJ-Ca.jpg”] [unique_id “U6ahvLAJvvYAABmmsYkAAAAG”]
[Sun Jun 22 12:28:28 2014] [error] [client ********] File does not exist: /home/chat/public_html/wp-content/uploads/2014/06/617x317x02-17.jpg.pagespeed.ic.2hSnmHJ-Ca.jpg
[Sun Jun 22 12:28:28 2014] [error] [client ********] File does not exist: /home/chat/public_html/404.shtml
[Sun Jun 22 12:28:28 2014] [error] [client ] ModSecurity: collection_store: Unable to store collection (name “ip”, key “31.13.97.119_b1b8a850aec98eb3184fe6a227dee75dd09e304a”). Use SecDataDir to define data directory first. [hostname ".com"] [uri “/wp-content/uploads/2014/06/617x317x02-17.jpg.pagespeed.ic.2hSnmHJ-Ca.jpg”] [unique_id “U6ahvLAJvvYAABmmsYkAAAAG”]
[Sun Jun 22 12:28:28 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “global”, key “global”). Use SecDataDir to define data directory first. [hostname ".com"] [uri “/”] [unique_id “U6ahvLAJvvYAACSBFX8AAAAE”]
[Sun Jun 22 12:28:28 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “ip”, key “198.144.116.63_4eab82397f4075d2e23f8f361dccd30f067ec50e”). Use SecDataDir to define data directory first. [hostname ".com"] [uri “/”] [unique_id “U6ahvLAJvvYAACSBFX8AAAAE”]
[Sun Jun 22 12:28:28 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “default_SESSION”, key “1ef8555af329875e4f025e58c4157ef0”). Use SecDataDir to define data directory first. [hostname ".com"] [uri “/”] [unique_id “U6ahvLAJvvYAACSBFX8AAAAE”]
[Sun Jun 22 12:28:28 2014] [error] [client ] ModSecurity: collection_store: Unable to store collection (name “ip”, key “65.49.14.153_2f8a24303c8b1d1b0211ae716af0cdde72f1279a”). Use SecDataDir to define data directory first. [hostname ".com"] [uri “/index.php”] [unique_id “U6ahu7AJvvYAAB-F7AcAAAAJ”]
[Sun Jun 22 12:28:28 2014] [error] [client ********] ModSecurity: collection_store: Unable to store collection (name “ip”, key “207.46.13.126_4f1ba30e7e0a1348a60fa661e5bb8b958e7f7aa5”). Use SecDataDir to define data directory first. [hostname “radiomozhda.com”] [uri “/index.php”] [unique_id “U6ahu7AJvvYAABOcIygAAAAA”]
[Sun Jun 22 12:28:28 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “global”, key “global”). Use SecDataDir to define data directory first. [hostname ".com"] [uri “/”] [unique_id “U6ahvLAJvvYAABV3kq0AAAAF”]
[Sun Jun 22 12:28:28 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “ip”, key “67.212.84.14_749de7541f6846ce1ef8340c33a7a58e0491b594”). Use SecDataDir to define data directory first. [hostname ".com"] [uri “/”] [unique_id “U6ahvLAJvvYAABV3kq0AAAAF”]
[Sun Jun 22 12:28:28 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “default_SESSION”, key “dd40f6a672cc88fd58fa044a74ddd612”). Use SecDataDir to define data directory first. [hostname ".com"] [uri “/”] [unique_id “U6ahvLAJvvYAABV3kq0AAAAF”]
[Sun Jun 22 12:28:29 2014] [error] [client ] ModSecurity: collection_store: Unable to store collection (name “ip”, key “198.144.116.63_4eab82397f4075d2e23f8f361dccd30f067ec50e”). Use SecDataDir to define data directory first. [hostname ".com"] [uri “/index.php”] [unique_id “U6ahvLAJvvYAACSBFX8AAAAE”]
[Sun Jun 22 12:28:29 2014] [error] [client ] ModSecurity: collection_store: Unable to store collection (name “ip”, key “67.212.84.14_749de7541f6846ce1ef8340c33a7a58e0491b594”). Use SecDataDir to define data directory first. [hostname ".com"] [uri “/index.php”] [unique_id “U6ahvLAJvvYAABV3kq0AAAAF”]
[Sun Jun 22 12:28:29 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “global”, key “global”). Use SecDataDir to define data directory first. [hostname ".tk"] [uri “/”] [unique_id “U6ahvbAJvvYAABxCxl0AAAAC”]
[Sun Jun 22 12:28:29 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “ip”, key “5.161.173.249_b2990bfa9e15fd2cc5b915281845342748fdabae”). Use SecDataDir to define data directory first. [hostname ".tk"] [uri “/”] [unique_id “U6ahvbAJvvYAABxCxl0AAAAC”]
[Sun Jun 22 12:28:30 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “global”, key “global”). Use SecDataDir to define data directory first. [hostname "www..com"] [uri “/various-artists-album-sis.html/feed/”] [unique_id “U6ahvrAJvvYAACSVGd0AAAAK”]
[Sun Jun 22 12:28:30 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “ip”, key “141.0.8.56_ae65f0e384ebc90074190e08676d24e435892dd4”). Use SecDataDir to define data directory first. [hostname "www..com"] [uri “/various-artists-album-sis.html/feed/”] [unique_id “U6ahvrAJvvYAACSVGd0AAAAK”]
[Sun Jun 22 12:28:30 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “default_SESSION”, key “9c5248ff7d6efde5a061b709f7f13862”). Use SecDataDir to define data directory first. [hostname "www..com"] [uri “/various-artists-album-sis.html/feed/”] [unique_id “U6ahvrAJvvYAACSVGd0AAAAK”]
[Sun Jun 22 12:28:30 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “global”, key “global”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-content/themes/eyd/images/3_carousel_circle_normal.png”] [unique_id “U6ahvrAJvvYAABriuooAAAAM”]
[Sun Jun 22 12:28:30 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “ip”, key “192.254.68.135_894af19d7638770229799ae0b5cb49e0cc462309”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-content/themes/eyd/images/3_carousel_circle_normal.png”] [unique_id “U6ahvrAJvvYAABriuooAAAAM”]
[Sun Jun 22 12:28:30 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “default_SESSION”, key “67e186283a9b8ccb9557fc7c781acf57”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-content/themes/eyd/images/3_carousel_circle_normal.png”] [unique_id “U6ahvrAJvvYAABriuooAAAAM”]
[Sun Jun 22 12:28:30 2014] [error] [client ] ModSecurity: collection_store: Unable to store collection (name “ip”, key “192.254.68.135_894af19d7638770229799ae0b5cb49e0cc462309”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-content/themes/eyd/images/3_carousel_circle_normal.png”] [unique_id “U6ahvrAJvvYAABriuooAAAAM”]
[Sun Jun 22 12:28:30 2014] [error] [client ] ModSecurity: collection_store: Unable to store collection (name “ip”, key “141.0.8.56_ae65f0e384ebc90074190e08676d24e435892dd4”). Use SecDataDir to define data directory first. [hostname "www..com"] [uri “/index.php”] [unique_id “U6ahvrAJvvYAACSVGd0AAAAK”]
[Sun Jun 22 12:28:30 2014] [error] [client ] ModSecurity: collection_store: Unable to store collection (name “ip”, key “5.161.173.249_b2990bfa9e15fd2cc5b915281845342748fdabae”). Use SecDataDir to define data directory first. [hostname ".tk"] [uri “/index.php”] [unique_id “U6ahvbAJvvYAABxCxl0AAAAC”]
[Sun Jun 22 12:28:30 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “global”, key “global”). Use SecDataDir to define data directory first. [hostname ".com"] [uri “/”] [unique_id “U6ahvrAJvvYAACK3DU4AAAAD”]
[Sun Jun 22 12:28:30 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “ip”, key “192.95.43.182_42c0f3ec36c50316595b48f030ecd30631f7da5f”). Use SecDataDir to define data directory first. [hostname ".com"] [uri “/”] [unique_id “U6ahvrAJvvYAACK3DU4AAAAD”]
[Sun Jun 22 12:28:30 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “default_SESSION”, key “d9b7839deec79107e3a78d7534fe4dc7”). Use SecDataDir to define data directory first. [hostname ".com"] [uri “/”] [unique_id “U6ahvrAJvvYAACK3DU4AAAAD”]
[Sun Jun 22 12:28:31 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “global”, key “global”). Use SecDataDir to define data directory first. [hostname "www..com"] [uri “/hashem-faryad-ft-farshad-askari-ey-kash.html/feed/”] [unique_id “U6ahv7AJvvYAAB-G7WQAAAAL”]
[Sun Jun 22 12:28:31 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “ip”, key “107.167.102.149_ae65f0e384ebc90074190e08676d24e435892dd4”). Use SecDataDir to define data directory first. [hostname "www..com"] [uri “/hashem-faryad-ft-farshad-askari-ey-kash.html/feed/”] [unique_id “U6ahv7AJvvYAAB-G7WQAAAAL”]
[Sun Jun 22 12:28:31 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “global”, key “global”). Use SecDataDir to define data directory first. [hostname ".tk"] [uri “/wp-content/uploads/2014/03/slider-yas.jpg”] [unique_id “U6ahv7AJvvYAABmmsYoAAAAG”]
[Sun Jun 22 12:28:31 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “ip”, key “5.161.173.249_b2990bfa9e15fd2cc5b915281845342748fdabae”). Use SecDataDir to define data directory first. [hostname ".tk"] [uri “/wp-content/uploads/2014/03/slider-yas.jpg”] [unique_id “U6ahv7AJvvYAABmmsYoAAAAG”]
[Sun Jun 22 12:28:31 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “default_SESSION”, key “71adc1a301429e07e7eff75925ee66f7”). Use SecDataDir to define data directory first. [hostname ".tk"] [uri “/wp-content/uploads/2014/03/slider-yas.jpg”] [unique_id “U6ahv7AJvvYAABmmsYoAAAAG”]
[Sun Jun 22 12:28:31 2014] [error] [client ] ModSecurity: collection_store: Unable to store collection (name “ip”, key “5.161.173.249_b2990bfa9e15fd2cc5b915281845342748fdabae”). Use SecDataDir to define data directory first. [hostname ".tk"] [uri “/wp-content/uploads/2014/03/slider-yas.jpg”] [unique_id “U6ahv7AJvvYAABmmsYoAAAAG”]
[Sun Jun 22 12:28:31 2014] [error] [client ] ModSecurity: collection_store: Unable to store collection (name “ip”, key “192.95.43.182_42c0f3ec36c50316595b48f030ecd30631f7da5f”). Use SecDataDir to define data directory first. [hostname ".com"] [uri “/index.php”] [unique_id “U6ahvrAJvvYAACK3DU4AAAAD”]
[Sun Jun 22 12:28:31 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “global”, key “global”). Use SecDataDir to define data directory first. [hostname ".tk"] [uri “/wp-content/uploads/2014/05/az-mastt1.jpg”] [unique_id “U6ahv7AJvvYAAB-F7AgAAAAJ”]
[Sun Jun 22 12:28:31 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “ip”, key “5.161.173.249_b2990bfa9e15fd2cc5b915281845342748fdabae”). Use SecDataDir to define data directory first. [hostname ".tk"] [uri “/wp-content/uploads/2014/05/az-mastt1.jpg”] [unique_id “U6ahv7AJvvYAAB-F7AgAAAAJ”]
[Sun Jun 22 12:28:31 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “default_SESSION”, key “71adc1a301429e07e7eff75925ee66f7”). Use SecDataDir to define data directory first. [hostname ".tk"] [uri “/wp-content/uploads/2014/05/az-mastt1.jpg”] [unique_id “U6ahv7AJvvYAAB-F7AgAAAAJ”]
[Sun Jun 22 12:28:31 2014] [error] [client ] ModSecurity: collection_store: Unable to store collection (name “ip”, key “5.161.173.249_b2990bfa9e15fd2cc5b915281845342748fdabae”). Use SecDataDir to define data directory first. [hostname ".tk"] [uri “/wp-content/uploads/2014/05/az-mastt1.jpg”] [unique_id “U6ahv7AJvvYAAB-F7AgAAAAJ”]
[Sun Jun 22 12:28:31 2014] [error] [client ] ModSecurity: collection_store: Unable to store collection (name “ip”, key “107.167.102.149_ae65f0e384ebc90074190e08676d24e435892dd4”). Use SecDataDir to define data directory first. [hostname "www..com"] [uri “/index.php”] [unique_id “U6ahv7AJvvYAAB-G7WQAAAAL”]
[Sun Jun 22 12:28:31 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “global”, key “global”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-content/plugins/compact-wp-audio-player/css/flashblock.css”] [unique_id “U6ahv7AJvvYAABOcIykAAAAA”]
[Sun Jun 22 12:28:31 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “ip”, key “5.161.173.249_b2990bfa9e15fd2cc5b915281845342748fdabae”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-content/plugins/compact-wp-audio-player/css/flashblock.css”] [unique_id “U6ahv7AJvvYAABOcIykAAAAA”]
[Sun Jun 22 12:28:31 2014] [error] [client ] ModSecurity: collection_store: Unable to store collection (name “ip”, key “5.161.173.249_b2990bfa9e15fd2cc5b915281845342748fdabae”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-content/plugins/compact-wp-audio-player/css/flashblock.css”] [unique_id “U6ahv7AJvvYAABOcIykAAAAA”]
[Sun Jun 22 12:28:31 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “global”, key “global”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-content/plugins/iphorm-form-builder/js/qtip2/jquery.qtip.min.css”] [unique_id “U6ahv7AJvvYAACSBFYAAAAAE”]
[Sun Jun 22 12:28:31 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “ip”, key “5.161.173.249_b2990bfa9e15fd2cc5b915281845342748fdabae”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-content/plugins/iphorm-form-builder/js/qtip2/jquery.qtip.min.css”] [unique_id “U6ahv7AJvvYAACSBFYAAAAAE”]
[Sun Jun 22 12:28:31 2014] [error] [client ] ModSecurity: collection_store: Unable to store collection (name “ip”, key “5.161.173.249_b2990bfa9e15fd2cc5b915281845342748fdabae”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-content/plugins/iphorm-form-builder/js/qtip2/jquery.qtip.min.css”] [unique_id “U6ahv7AJvvYAACSBFYAAAAAE”]
[Sun Jun 22 12:28:31 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “global”, key “global”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-content/plugins/iphorm-form-builder/css/styles.css”] [unique_id “U6ahv7AJvvYAABV3kq4AAAAF”]
[Sun Jun 22 12:28:31 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “ip”, key “5.161.173.249_b2990bfa9e15fd2cc5b915281845342748fdabae”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-content/plugins/iphorm-form-builder/css/styles.css”] [unique_id “U6ahv7AJvvYAABV3kq4AAAAF”]
[Sun Jun 22 12:28:31 2014] [error] [client ] ModSecurity: collection_store: Unable to store collection (name “ip”, key “5.161.173.249_b2990bfa9e15fd2cc5b915281845342748fdabae”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-content/plugins/iphorm-form-builder/css/styles.css”] [unique_id “U6ahv7AJvvYAABV3kq4AAAAF”]
[Sun Jun 22 12:28:31 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “global”, key “global”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-content/plugins/compact-wp-audio-player/css/player.css”] [unique_id “U6ahv7AJvvYAABriuosAAAAM”]
[Sun Jun 22 12:28:31 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “ip”, key “5.161.173.249_b2990bfa9e15fd2cc5b915281845342748fdabae”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-content/plugins/compact-wp-audio-player/css/player.css”] [unique_id “U6ahv7AJvvYAABriuosAAAAM”]
[Sun Jun 22 12:28:31 2014] [error] [client ] ModSecurity: collection_store: Unable to store collection (name “ip”, key “5.161.173.249_b2990bfa9e15fd2cc5b915281845342748fdabae”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-content/plugins/compact-wp-audio-player/css/player.css”] [unique_id “U6ahv7AJvvYAABriuosAAAAM”]
[Sun Jun 22 12:28:31 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “global”, key “global”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-content/themes/eyd/style.css”] [unique_id “U6ahv7AJvvYAACSVGd4AAAAK”]
[Sun Jun 22 12:28:31 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “ip”, key “5.161.173.249_b2990bfa9e15fd2cc5b915281845342748fdabae”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-content/themes/eyd/style.css”] [unique_id “U6ahv7AJvvYAACSVGd4AAAAK”]
[Sun Jun 22 12:28:31 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “global”, key “global”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-content/plugins/iphorm-form-builder/js/fancybox/jquery.fancybox-1.3.4.css”] [unique_id “U6ahv7AJvvYAABxCxl4AAAAC”]
[Sun Jun 22 12:28:31 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “ip”, key “5.161.173.249_b2990bfa9e15fd2cc5b915281845342748fdabae”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-content/plugins/iphorm-form-builder/js/fancybox/jquery.fancybox-1.3.4.css”] [unique_id “U6ahv7AJvvYAABxCxl4AAAAC”]
[Sun Jun 22 12:28:31 2014] [error] [client ] ModSecurity: collection_store: Unable to store collection (name “ip”, key “5.161.173.249_b2990bfa9e15fd2cc5b915281845342748fdabae”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-content/themes/eyd/style.css”] [unique_id “U6ahv7AJvvYAACSVGd4AAAAK”]
[Sun Jun 22 12:28:31 2014] [error] [client ] ModSecurity: collection_store: Unable to store collection (name “ip”, key “5.161.173.249_b2990bfa9e15fd2cc5b915281845342748fdabae”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-content/plugins/iphorm-form-builder/js/fancybox/jquery.fancybox-1.3.4.css”] [unique_id “U6ahv7AJvvYAABxCxl4AAAAC”]
[Sun Jun 22 12:28:31 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “global”, key “global”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-content/plugins/iphorm-form-builder/js/uniform/themes/agent/agent.css”] [unique_id “U6ahv7AJvvYAABmmsYsAAAAG”]
[Sun Jun 22 12:28:31 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “ip”, key “5.161.173.249_b2990bfa9e15fd2cc5b915281845342748fdabae”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-content/plugins/iphorm-form-builder/js/uniform/themes/agent/agent.css”] [unique_id “U6ahv7AJvvYAABmmsYsAAAAG”]
[Sun Jun 22 12:28:31 2014] [error] [client ] ModSecurity: collection_store: Unable to store collection (name “ip”, key “5.161.173.249_b2990bfa9e15fd2cc5b915281845342748fdabae”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-content/plugins/iphorm-form-builder/js/uniform/themes/agent/agent.css”] [unique_id “U6ahv7AJvvYAABmmsYsAAAAG”]
[Sun Jun 22 12:28:32 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “global”, key “global”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-content/plugins/iphorm-form-builder/themes/dark/rounded.css”] [unique_id “U6ahwLAJvvYAACK3DU8AAAAD”]
[Sun Jun 22 12:28:32 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “ip”, key “5.161.173.249_b2990bfa9e15fd2cc5b915281845342748fdabae”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-content/plugins/iphorm-form-builder/themes/dark/rounded.css”] [unique_id “U6ahwLAJvvYAACK3DU8AAAAD”]
[Sun Jun 22 12:28:32 2014] [error] [client ] ModSecurity: collection_store: Unable to store collection (name “ip”, key “5.161.173.249_b2990bfa9e15fd2cc5b915281845342748fdabae”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-content/plugins/iphorm-form-builder/themes/dark/rounded.css”] [unique_id “U6ahwLAJvvYAACK3DU8AAAAD”]
[Sun Jun 22 12:28:32 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “global”, key “global”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-content/themes/eyd/js/jquery-1.8.2.min.js”] [unique_id “U6ahwLAJvvYAAB-F7AkAAAAJ”]
[Sun Jun 22 12:28:32 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “ip”, key “5.161.173.249_b2990bfa9e15fd2cc5b915281845342748fdabae”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-content/themes/eyd/js/jquery-1.8.2.min.js”] [unique_id “U6ahwLAJvvYAAB-F7AkAAAAJ”]
[Sun Jun 22 12:28:32 2014] [error] [client ] ModSecurity: collection_store: Unable to store collection (name “ip”, key “5.161.173.249_b2990bfa9e15fd2cc5b915281845342748fdabae”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-content/themes/eyd/js/jquery-1.8.2.min.js”] [unique_id “U6ahwLAJvvYAAB-F7AkAAAAJ”]
[Sun Jun 22 12:28:32 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “global”, key “global”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-content/themes/eyd/js/jwplayer.js”] [unique_id “U6ahwLAJvvYAAB-G7WUAAAAL”]
[Sun Jun 22 12:28:32 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “ip”, key “5.161.173.249_b2990bfa9e15fd2cc5b915281845342748fdabae”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-content/themes/eyd/js/jwplayer.js”] [unique_id “U6ahwLAJvvYAAB-G7WUAAAAL”]
[Sun Jun 22 12:28:32 2014] [error] [client ] ModSecurity: collection_store: Unable to store collection (name “ip”, key “5.161.173.249_b2990bfa9e15fd2cc5b915281845342748fdabae”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-content/themes/eyd/js/jwplayer.js”] [unique_id “U6ahwLAJvvYAAB-G7WUAAAAL”]
[Sun Jun 22 12:28:32 2014] [error] [client ********] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “global”, key “global”). Use SecDataDir to define data directory first. [hostname “www.edebiyatsahili.com”] [uri “/wp-content/plugins/sayfa-sayac/sayfa_sayac.php”] [unique_id “U6ahwLAJvvYAABOcIyoAAAAA”]
[Sun Jun 22 12:28:32 2014] [error] [client ********] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “ip”, key “37.154.46.251_ae67925017f55812b68c5996691c41415c205c70”). Use SecDataDir to define data directory first. [hostname “www.edebiyatsahili.com”] [uri “/wp-content/plugins/sayfa-sayac/sayfa_sayac.php”] [unique_id “U6ahwLAJvvYAABOcIyoAAAAA”]
[Sun Jun 22 12:28:32 2014] [error] [client ********] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “default_SESSION”, key “47be87f00bddd65459074af1646ce120”). Use SecDataDir to define data directory first. [hostname “www.edebiyatsahili.com”] [uri “/wp-content/plugins/sayfa-sayac/sayfa_sayac.php”] [unique_id “U6ahwLAJvvYAABOcIyoAAAAA”]
[Sun Jun 22 12:28:32 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “global”, key “global”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-content/themes/eyd/js/webwidget_slideshow_dot.js”] [unique_id “U6ahwLAJvvYAACSBFYEAAAAE”]
[Sun Jun 22 12:28:32 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “ip”, key “5.161.173.249_b2990bfa9e15fd2cc5b915281845342748fdabae”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-content/themes/eyd/js/webwidget_slideshow_dot.js”] [unique_id “U6ahwLAJvvYAACSBFYEAAAAE”]
[Sun Jun 22 12:28:32 2014] [error] [client ] ModSecurity: collection_store: Unable to store collection (name “ip”, key “5.161.173.249_b2990bfa9e15fd2cc5b915281845342748fdabae”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-content/themes/eyd/js/webwidget_slideshow_dot.js”] [unique_id “U6ahwLAJvvYAACSBFYEAAAAE”]
[Sun Jun 22 12:28:32 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “global”, key “global”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-content/themes/eyd/js/amazon_scroller.js”] [unique_id “U6ahwLAJvvYAABV3kq8AAAAF”]
[Sun Jun 22 12:28:32 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “ip”, key “5.161.173.249_b2990bfa9e15fd2cc5b915281845342748fdabae”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-content/themes/eyd/js/amazon_scroller.js”] [unique_id “U6ahwLAJvvYAABV3kq8AAAAF”]
[Sun Jun 22 12:28:32 2014] [error] [client ] ModSecurity: collection_store: Unable to store collection (name “ip”, key “5.161.173.249_b2990bfa9e15fd2cc5b915281845342748fdabae”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-content/themes/eyd/js/amazon_scroller.js”] [unique_id “U6ahwLAJvvYAABV3kq8AAAAF”]
[Sun Jun 22 12:28:32 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “global”, key “global”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-content/plugins/compact-wp-audio-player/js/soundmanager2-nodebug-jsmin.js”] [unique_id “U6ahwLAJvvYAABriuowAAAAM”]
[Sun Jun 22 12:28:32 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “ip”, key “5.161.173.249_b2990bfa9e15fd2cc5b915281845342748fdabae”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-content/plugins/compact-wp-audio-player/js/soundmanager2-nodebug-jsmin.js”] [unique_id “U6ahwLAJvvYAABriuowAAAAM”]
[Sun Jun 22 12:28:32 2014] [error] [client ] ModSecurity: collection_store: Unable to store collection (name “ip”, key “5.161.173.249_b2990bfa9e15fd2cc5b915281845342748fdabae”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-content/plugins/compact-wp-audio-player/js/soundmanager2-nodebug-jsmin.js”] [unique_id “U6ahwLAJvvYAABriuowAAAAM”]
[Sun Jun 22 12:28:32 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “global”, key “global”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-includes/js/jquery/jquery.js”] [unique_id “U6ahwLAJvvYAACSVGd8AAAAK”]
[Sun Jun 22 12:28:32 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “ip”, key “5.161.173.249_b2990bfa9e15fd2cc5b915281845342748fdabae”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-includes/js/jquery/jquery.js”] [unique_id “U6ahwLAJvvYAACSVGd8AAAAK”]
[Sun Jun 22 12:28:32 2014] [error] [client ] ModSecurity: collection_store: Unable to store collection (name “ip”, key “5.161.173.249_b2990bfa9e15fd2cc5b915281845342748fdabae”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-includes/js/jquery/jquery.js”] [unique_id “U6ahwLAJvvYAACSVGd8AAAAK”]
[Sun Jun 22 12:28:32 2014] [error] [client ********] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “global”, key “global”). Use SecDataDir to define data directory first. [hostname “edebiyatsahili.com”] [uri “/forum/showthread.php”] [unique_id “U6ahwLAJvvYAABxCxl8AAAAC”]
[Sun Jun 22 12:28:32 2014] [error] [client ********] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “ip”, key “141.8.147.29_503f0ab2ff267b53bfa5e6de54112fffcea8a215”). Use SecDataDir to define data directory first. [hostname “edebiyatsahili.com”] [uri “/forum/showthread.php”] [unique_id “U6ahwLAJvvYAABxCxl8AAAAC”]
[Sun Jun 22 12:28:32 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “global”, key “global”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-includes/js/jquery/jquery-migrate.min.js”] [unique_id “U6ahwLAJvvYAABmmsYwAAAAG”]
[Sun Jun 22 12:28:32 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “ip”, key “5.161.173.249_b2990bfa9e15fd2cc5b915281845342748fdabae”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-includes/js/jquery/jquery-migrate.min.js”] [unique_id “U6ahwLAJvvYAABmmsYwAAAAG”]
[Sun Jun 22 12:28:32 2014] [error] [client ] ModSecurity: collection_store: Unable to store collection (name “ip”, key “5.161.173.249_b2990bfa9e15fd2cc5b915281845342748fdabae”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-includes/js/jquery/jquery-migrate.min.js”] [unique_id “U6ahwLAJvvYAABmmsYwAAAAG”]
[Sun Jun 22 12:28:32 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “global”, key “global”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-content/plugins/iphorm-form-builder/js/iphorm.js”] [unique_id “U6ahwLAJvvYAACK3DVAAAAAD”]
[Sun Jun 22 12:28:32 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “ip”, key “5.161.173.249_b2990bfa9e15fd2cc5b915281845342748fdabae”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-content/plugins/iphorm-form-builder/js/iphorm.js”] [unique_id “U6ahwLAJvvYAACK3DVAAAAAD”]
[Sun Jun 22 12:28:32 2014] [error] [client ] ModSecurity: collection_store: Unable to store collection (name “ip”, key “5.161.173.249_b2990bfa9e15fd2cc5b915281845342748fdabae”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-content/plugins/iphorm-form-builder/js/iphorm.js”] [unique_id “U6ahwLAJvvYAACK3DVAAAAAD”]
[Sun Jun 22 12:28:32 2014] [error] [client ********] ModSecurity: collection_store: Unable to store collection (name “ip”, key “37.154.46.251_ae67925017f55812b68c5996691c41415c205c70”). Use SecDataDir to define data directory first. [hostname “www.edebiyatsahili.com”] [uri “/wp-content/plugins/sayfa-sayac/sayfa_sayac.php”] [unique_id “U6ahwLAJvvYAABOcIyoAAAAA”]
[Sun Jun 22 12:28:32 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “global”, key “global”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-includes/js/swfupload/swfupload.js”] [unique_id “U6ahwLAJvvYAAB-F7AoAAAAJ”]
[Sun Jun 22 12:28:32 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “ip”, key “5.161.173.249_b2990bfa9e15fd2cc5b915281845342748fdabae”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-includes/js/swfupload/swfupload.js”] [unique_id “U6ahwLAJvvYAAB-F7AoAAAAJ”]
[Sun Jun 22 12:28:32 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “global”, key “global”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-includes/js/swfobject.js”] [unique_id “U6ahwLAJvvYAAB-G7WYAAAAL”]
[Sun Jun 22 12:28:32 2014] [error] [client ] ModSecurity: collection_retrieve_ex: Unable to retrieve collection (name “ip”, key “5.161.173.249_b2990bfa9e15fd2cc5b915281845342748fdabae”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-includes/js/swfobject.js”] [unique_id “U6ahwLAJvvYAAB-G7WYAAAAL”]
[Sun Jun 22 12:28:32 2014] [error] [client ] ModSecurity: collection_store: Unable to store collection (name “ip”, key “5.161.173.249_b2990bfa9e15fd2cc5b915281845342748fdabae”). Use SecDataDir to define data directory first. [hostname "www..tk"] [uri “/wp-includes/js/swfupload/swfupload.js”] [unique_id “U6ahwLAJvvYAAB-F7AoAAAAJ”]

hello!
Our modsecurity.conf contents next rows:

SecRuleEngine On SecAuditEngine RelevantOnly SecAuditLog /var/log/httpd/modsec_audit.log SecDebugLog /var/log/httpd/modsec_debug.log SecDebugLogLevel 9 SecRequestBodyAccess On SecDataDir /tmp SecTmpDir /tmp SecPcreMatchLimit 250000 SecPcreMatchLimitRecursion 250000

ModSecurity Comodo WAF Ruleset

Include /usr/local/CWAF/etc/modsec2.conf

To fix your error you need write the next row in your config:
SecDataDir /tmp

Also you may change SecDebugLogLevel from 0 (disable debug) to 9 (full debug and very big debug log), SecPcreMatchLimit and
SecPcreMatchLimitRecursion to avoid “pcre limit exceeded” error.

hello i add this cod :

LoadFile /opt/xml2/lib/libxml2.so # LoadFile /opt/lua/lib/liblua.so LoadModule security2_module modules/mod_security2.so SecRuleEngine On SecAuditEngine RelevantOnly SecAuditLog /var/log/httpd/modsec_audit.log SecDebugLog /var/log/httpd/modsec_debug.log SecDebugLogLevel 9 SecRequestBodyAccess On SecDataDir /tmp SecTmpDir /tmp SecPcreMatchLimit 250000 SecPcreMatchLimitRecursion 250000

ModSecurity Comodo WAF Ruleset

Include /var/cpanel/cwaf/etc/cwaf.conf


SecAuditLogStorageDir /usr/local/apache/logs/modsec_audit
SecAuditLogType Concurrent


SecAuditLogStorageDir /usr/local/apache/logs/modsec_audit
SecAuditLogType Concurrent

SecAuditLog logs/modsec_audit.log
SecDebugLog logs/modsec_debug_log
SecDebugLogLevel 0
SecDefaultAction “phase:2,deny,log,status:406”
SecRule MULTIPART_STRICT_ERROR “!@eq 0” “phase:2,t:none,log,deny,status:44,msg:‘Multipart request body failed strict validation: PE %{REQBODY_PROCESSOR_ERROR}, BQ %{MULTIPART_BOUNDARY_QUOTED}, BW %{MULTIPART_BOUNDARY_WHITESPACE}, DB %{MULTIPART_DATA_BEFORE}, DA %{MULTIPART_DATA_AFTER}, HF %{MULTIPART_HEADER_FOLDING}, LF %{MULTIPART_LF_LINE}, SM %{MULTIPART_MISSING_SEMICOLON}, IQ %{MULTIPART_INVALID_QUOTING}, IP %{MULTIPART_INVALID_PART}, IH %{MULTIPART_INVALID_HEADER_FOLDING}, FL %{MULTIPART_FILE_LIMIT_EXCEEDED}’,id:1234123456”
SecRule REMOTE_ADDR “^127.0.0.1$” nolog,allow,id:1234123455
Include “/usr/local/apache/conf/modsec2.user.conf”

but i have a error :

Initial configuration generation failed with the following message:

Configuration problem detected on line 43 of file /usr/local/apache/conf/httpd.conf.work.d3jBPip2yXvBzjd2: : Syntax error on line 34 of /usr/local/apache/conf/modsec2.conf: without matching section

--- /usr/local/apache/conf/httpd.conf.work.d3jBPip2yXvBzjd2 ---
37
38
39Include "/usr/local/apache/conf/php.conf"
40Include "/usr/local/apache/conf/mod_bandwidth.conf"
41Include "/usr/local/apache/conf/mod_ruid2.conf"
42Include "/usr/local/apache/conf/includes/errordocument.conf"
43 ===> Include "/usr/local/apache/conf/modsec2.conf" <===
44
45
46RLimitMEM 1926347434 
47RLimitCPU 240 
48ErrorLog "logs/error_log"
49DefaultType text/plain
--- /usr/local/apache/conf/httpd.conf.work.d3jBPip2yXvBzjd2 ---

Rebuilding configuration without any local modifications.

Failed to generate a syntactically correct Apache configuration.
Bad configuration file located at /usr/local/apache/conf/httpd.conf.work.d3jBPip2yXvBzjd2
Error:
Configuration problem detected on line 43 of file /usr/local/apache/conf/httpd.conf.work.d3jBPip2yXvBzjd2: : Syntax error on line 34 of /usr/local/apache/conf/modsec2.conf: without matching section

--- /usr/local/apache/conf/httpd.conf.work.d3jBPip2yXvBzjd2 ---
37
38
39Include "/usr/local/apache/conf/php.conf"
40Include "/usr/local/apache/conf/mod_bandwidth.conf"
41Include "/usr/local/apache/conf/mod_ruid2.conf"
42Include "/usr/local/apache/conf/includes/errordocument.conf"
43 ===> Include "/usr/local/apache/conf/modsec2.conf" <===
44
45
46RLimitMEM 1926347434 
47RLimitCPU 240 
48ErrorLog "logs/error_log"
49DefaultType text/plain
--- /usr/local/apache/conf/httpd.conf.work.d3jBPip2yXvBzjd2 ---

httpd: Syntax error on line 43 of /usr/local/apache/conf/httpd.conf: Syntax error on line 34 of /usr/local/apache/conf/modsec2.conf: without matching section

ok i fix this problam thanks

LoadFile /opt/xml2/lib/libxml2.so # LoadFile /opt/lua/lib/liblua.so LoadModule security2_module modules/mod_security2.so SecRuleEngine On SecTmpDir /tmp SecDataDir /tmp SecRequestBodyAccess On SecAuditEngine On SecPcreMatchLimitRecursion 250000 SecDebugLog logs/modsec_debug_log SecPcreMatchLimit 250000 SecAuditLog logs/modsec_audit.log SecDebugLogLevel 3 Include "/var/cpanel/cwaf/etc/cwaf.conf"

now i have this error

Wed Jun 25 15:34:20 2014] [error] [client 37.254.60.174] ModSecurity: collection_store: Failed to access DBM file "/tmp/ip": Permission denied [hostname "www."] [uri "/wp-content/uploads/2014/01/bonbast.jpg"] [unique_id "U6rBzLAJvvYAADGedqEAAAAM"] [Wed Jun 25 15:34:21 2014] [error] [client 176.40.4.225] ModSecurity: collection_store: Failed to access DBM file "/tmp/ip": Permission denied [hostname "af"] [uri "/index.php"] [unique_id "U6rBy7AJvvYAADQVgmwAAAAF"] [Wed Jun 25 15:34:21 2014] [error] [client 127.0.0.1] ModSecurity: collection_store: Failed to access DBM file "/tmp/ip": Permission denied [hostname "www.i.com"] [uri "/cgi-sys/defaultwebpage.cgi"] [unique_id "U6rBzbAJvvYAAC0XNYAAAAAK"] [Wed Jun 25 15:34:21 2014] [error] [client 66.220.159.119] ModSecurity: collection_store: Failed to access DBM file "/tmp/ip": Permission denied [hostname ""] [uri "/index.php"] [unique_id "U6rBzLAJvvYAADzBqm4AAAAE"] [Wed Jun 25 15:34:22 2014] [error] [client 176.40.4.225] ModSecurity: collection_store: Failed to access DBM file "/tmp/ip": Permission denied [hostname "afg"] [uri "/index.php"] [unique_id "U6rBzbAJvvYAACnFHYAAAAAH"]

–b3606202-H–
Message: collection_store: Failed to access DBM file “/tmp/ip”: Permission denied
Stopwatch: 1403700446147948 11188 (- - -)
Stopwatch2: 1403700446147948 11188; combined=1466, p1=215, p2=898, p3=2, p4=8, p5=180, sr=94, sw=163, l=0, gc=0
Producer: ModSecurity for Apache/2.8.0 (http://www.modsecurity.org/); COMODO WAF: rules for Apache 2.4.
Server: Apache
WebApp-Info: “default” “a1213804abcc322b748a0da70f12b18a” “-”
Engine-Mode: “ENABLED”

–b3606202-Z–

Please, check and tell us permissions on /tmp directory and its subdirecrories.
Thanks.

/tmp and /tmp/ip have a prim 1777

Please, try to do the next:
chown -R nobody:nobody /tmp/ip

not worked :frowning:

If you use Cpanel, please, update EasyApache. [url=http://Similar trouble is described at http://forums.cpanel.net/f442/mod-ruid-2-modsecurity-385712-p2.html]Similar trouble is described at http://forums.cpanel.net/f442/mod-ruid-2-modsecurity-385712-p2.html[/url]

i dont use mod_ruid2

i now update cpanel and easyapache but dont fix this error
i install mod sec in apache and use modsecurity plugin via config server

Please, open the ticket at https://support.comodo.com in WAF Support section and give us, if it’s possible, ssh-shell and web-access to your server.
Thanks.