live support - unable to use/connect

whenever tried, it ends up in various error messages; ( user id, unable to connect etc.,)

am unable to decipher the way to set up the live support!!! (i actually need support in resolving issue of ksnapshot.etl and wheneer its blocked, comodo crashes)!!!

Hi,

In order to identify and resolve your problem we need to have more details (operating system, security software, PC settings and others). The best way to achieve that is for you to access http://www.geekbuddy.com/ and click “Chat Now” in the upper right corner to get in contact with one of our technicians.

Alternatively, you can contact the support department at the following phone number, so we can properly identify and solve the problems you encounter:
LivePCSupport Phone Number: +1 571 730 5268

Thank you for your support.