I am not sure what I should think of this.
Using Comodo Backup, I am having issues connecting to FTP on my web hosting, which isn’t too much of an issue. However, I have a CIS Pro license which give me live support, so I thought, “Hey, there is a big GeekBuddy button on the interface of Comodo Backup. I guess they can help.”
So, I click the button and nothing happens. No biggie. I just click the LivePCSupport icon in my notification area and I am connected. “1. I am having an issue connecting to FTP with Comodo Backup. 2. When I click on the GeekBuddy button in Comodo Backup, it doesn’t do anything.” 2 minutes later, I get a response that GeekBuddy doesn’t support Comodo Backup and I should put a support ticket in at support.comodo.com.
There are so many questions I have, now. Why is there a GeekBuddy on Comodo Backup if it is not support for Live Support? Why does Comodo Backup save my FTP username as a bunch of garbled characters instead of the username I entered? This could be an issue on Yahoo! Webhosting, but when it does connect, it returns “Cannot access FTP folder list.”?
Ok, so I just wanted to vent. I did open a support ticket at support.comodo.com, but I don’t know if it will work… there is no Comodo Backup category and the “Other…” category submits it as a “Certificate category” issue. Another mystery as far as I can see.
Anyway, has anyone had any of these issues?