Laptop crashing after installing CIS [I50]

Shortly after installing your (free) product from Cnet.com, my once functional laptop will now freeze (keyboard + touchpad) will go unresponsive after a short time after signing in, then blue screen giving a ‘watchdog violation’ error code. The machine will then attempt to reboot itself, and will hang on a black screen. Which will occur if I shut the power off manually and turn it back on, unless…I remove the battery and power cycle it, and it will start up fine (until it repeats as above)

As it was immediately after being prompted to reboot after installation, I can only assume it’s a conflict with your product.

This sounds like something may have gone wrong during installation. Please try reinstalling by following the advice I give in this post and let me know if the problem continues even after reinstalling by following these methods.

If the problem does re-occur please edit your first post such that it is in the format provided in this post. Just copy and paste the code. Then put your responses after the colons.

Let me know if you have any questions at all. I am absolutely willing to help.

Thanks.

Do you have any other glitchy software on your computer? Do you have any unusual settings? Good luck fixing your problem. :slight_smile:

SpatialDistortion, was reinstalling by following the advice I linked to in my above post able to solve this for you? If not please let me know and edit your post into the required format. If you have any questions please feel free to ask.

Thank you.

PM reminder sent.

For the time being I will move this to the Non-Format Verified board.

Topics in this board are rarely looked at by the devs, and even if they are it is unlikely the devs can fix the bugs reported. The reason is that putting bug reports in the required format, with the required files, ensures that the devs have enough information to understand and identify the bug. Thus, without this it becomes very difficult to replicate a bug such as yours.

To get your report forwarded to the devs please put this in the required format, and attach all required files.

If you have any questions please do not hesitate to ask.

Thank you.

Can you please check and see if this is fixed with the newest version (7.0.313494.4115)? Please respond to this topic letting us know whether it is fixed or if you are still experiencing the problem.

Also, note that all bug reports in the Non-Format section of the forum, which is where this report currently is, are mainly not looked at by the devs. Thus, if the bug you were experiencing is still not fixed please edit your first post so that it is in the correct format (found here, with all required attachments), so I can forward this to the devs and get this problem fixed.

Thank you.

PM sent.

Can you please check and see if this is fixed with the newest version (8.0.0.4337)? Please respond to this topic letting us know whether it is fixed or if you are still experiencing the problem.

Also, note that all bug reports in the Non-Format section of the forum, which is where this report currently is, are mainly not looked at by the devs. Thus, if the bug you were experiencing is still not fixed please edit your first post so that it is in the correct format (found here, with all required attachments), so I can forward this to the devs and get this problem fixed.

Thank you.