Kiosk freeze on Win 8 when using non-local MS login account[V6]

Comodo Internet Security - CIS Resolved/Outdated Issues - CIS
#1

A.
2.Can U reproduce the problem & if so how reliably?: By added MS account info to local account

3.If U can, exact steps to reproduce. If not, exactly what U did & what happened:
a. Add MS Account info to Local account through the control panel, user accounts.
b. Next time you start Kiosk mode it will freeze.

4.If not obvious, what U expected to happen: Kiosk mode freezing with MS Account added to Local.

5.If a software compatibility problem have U tried the conflict FAQ?: Yes

6.Any software except CIS/OS involved? If so - name, & exact version: None

7.Any other information, eg your guess at the cause, how U tried to fix it etc: Possibly due to user permissions not being read properly because of a email account being used as a logon instead of a local, eg. (domain\user vs john[at]email.com) cant be sure.

B. YOUR SETUP

CIS version & configuration: CIS 6.0.260739.2674

2.Modules enabled & level. D+/HIPS, Autosandbox/BBlocker, Firewall, & AV: All, HIPS=safe, BBlocker=Partially limited, Firewall=Safe, AV=cloud is on, Heuristics=low

3.Have U made any other changes to the default config? (egs here.): No

4.Have U updated (without uninstall) from a previous version of CIS: No
a.if so, have U tried a a clean reinstall - if not please do?: yes

5.Have U imported a config from a previous version of CIS: No
a.if so, have U tried a standard config - if not please do:

6.OS version, SP, 32/64 bit, UAC setting, account type, & virtual machine used: Windows 8 Pro, 64bit, UAC=on, admin, VM not used

7.Other security/sandbox software a) currently installed b) installed since OS: a) None b) None

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#2

Ok, so I’ve figured out the problem, but I need I solution =)

It appears if you are using windows 8 with your Hotmail account instead of a local account, Kiosk will freeze.
If you have a Local account not connected with Hotmail/Microsoft then Kiosk mode works great.
Seems to be a logon permission problem running the kiosk application.
I have no idea how to fix this other then disconnect the Microsoft services from my account to use the Kiosk mode.

=) I love your antivirus solutions, so please help me out here.
Thank you!

#3

Thank you very much for your issue report.

We would very much appreciate it if you would be kind enough to edit your report to put it in the standard format and add any additional information requested, as this will make it much easier for the developers to diagnose and fix the problem.

The reasons we need all the information in the format, though they may not seem directly relevant to the issue are explained here.

If you are able to do this we will forward this post to the format verified board, where it is more likely to get looked at by developers. You can find assistance using red links in the format and here. If you need further help please ask a mod. If you do not add the information after a day or two we will forward this post to the non-format board. If this happens we will tell you how to rectify this if you wish to.

In the current process we will normally leave it up to you whether you want to make a report in standard format or not. However we may remind you if we think a bug of particular importance.

Many thanks again

Mouse

#4

Could you append your ‘watch activity’ process list please? This will help devs fix the issues, and me to see if there is a works around.

Best wishes

Mouse

Thank you very much for your bug report in standard format. We very much appreciate the effort you have made to document this bug.

We are sorry to trouble you further but there are some items of information missing or unclear in your post:

A.8 Your ‘Watch Activity’ process list

The reasons we need these items of information, though they may not seem directly relevant to the issue are explained here.

We would be very grateful if you would add these items of information so we can forward this post to the format verified board, where it is more likely to get fixed. You can find assistance using red links in the Format and here. If you need further help please ask a mod. If you do not add the information after a week we will forward this post to the non-format board. If this happens we will tell you how to rectify this if you wish to.

In the current process we will normally leave it up to you whether you want to make a report which includes all necessary information or not. We may remind you if we think a bug of particular importance.

Many thanks again

Mouse

#5

PM reminder sent

#6

Thanks very much for your issue report, which is much appreciated.

We have moved it to the non-format bugs board for the moment, because it is not in the standard format or too much of the information we normally need to replicate a problem and fix it is still missing.

We realize some people may not have the time to do an issue report in standard format, and therefore offer the option of a non-format report instead. But the problem is much more likely to be fixed promptly if you edit your first post to create an issue report which reflects the guidance in the Standard Format topic. (You can copy and paste the format from this topic). The reasons we ask for the information we do are given in this post.

You can get your report moved to the format verified issues board simply by ensuring that it reflects the guidance in the standard format topic, and PM’ing a mod who is active on the bug board.

Best wishes

Mouse

#7

Can you please check and see if this is fixed with the newest version (version 6.2.282872.2847)? Please let us know whether it is fixed or you are still experiencing the problem.

Also, note that all bug reports in the Non-Format section of the forum, which is where this report currently is, are not looked at by the devs. Thus, if the bug you were experiencing is still not fixed please edit your first post so that it is in the correct format (found here, with all required attachments, so I can forward this to the devs and get this problem fixed.

Thank you. PM sent.

#8

Can you please check and see if this is fixed with the newest version (version 6.3.294583.2937)? Please let us know whether it is fixed or you are still experiencing the problem.

Also, note that all bug reports in the Non-Format section of the forum, which is where this report currently is, are mainly not looked at by the devs. Thus, if the bug you were experiencing is still not fixed please edit your first post so that it is in the correct format (found here, with all required attachments), so I can forward this to the devs and get this problem fixed.

Thank you.

PM sent.

#9

Can you please check and see if this is fixed with the newest version (7.0.313494.4115)? Please respond to this topic letting us know whether it is fixed or if you are still experiencing the problem.

Also, note that all bug reports in the Non-Format section of the forum, which is where this report currently is, are mainly not looked at by the devs. Thus, if the bug you were experiencing is still not fixed please edit your first post so that it is in the correct format (found here, with all required attachments), so I can forward this to the devs and get this problem fixed.

Thank you.

PM sent.

#10

As this has been in the Non Format Verified Board for at least three major version releases, without enough information to forward to the devs, I will move this report to the Outdated section.

If you are still experiencing this issue, and would like this to be forwarded to the devs, please edit your first post so that it is in the required format, and has all required files attached. After this please reply to this post, and send me a PM with a link to this report.

Thank you.