I’ve made numerous attempts to install the latest JAVA JRE 32bit & 64bit with the Run option & from my download folder & get it to install the plugin. The browser is closed during the installation.
Both have installed OK. I’ve also downloaded it multiple times for the same result !
I have ticked the box in the JAVA ‘Security’ tab to allow it in the browser.
I’ve closed the browser, reopened it, multiple times, but no CD plugin.
I can’t load any site that needs it.
I keep getting the error bar. Keeps going round in a loop, saying the plugin is needed it’s not installed.
The JAVA installation routine tells me JAVA is installed, the browser is closed during the installation, but it won’t verify…No plugin !
There’s no JAVA plugin in the dragon://plugin list.
I’ve also un-installed & reinstalled CD & the Default user folder.
Can anyone tell me what the problem is?
Hello,
Do other browsers detect the plugin?
Did you install a beta version of JRE by any chance?
Thank you.
Hi George-Silviu, Thanks for your response.
I don’t use any other browser, but IEV11 has two JAVA 64bit Extensions Enabled in the Tools & Extensions AddOns. I haven’t tried to use it.
IE is the only other browser on my PC, & it’s the last gasp as far as I am concerned. (M$ just installed V11 in the latest long list of updates, 43!. Had I noticed the update, I would have disabled it. It’s still a beta as far as I am concerned)
The JAVA installation process (both) went OK, with no indication of problems, until I tried to Verify both with CD V30.0.0.0
The Verify failed for both.
I didn’t take much notice of this problem, until a web site complained about it. Don’t remember which site it was.
JAVA isn’t in the CD plugin list. Nothing I tried, changed that situation. Catch 22!
I downloaded both 32bit & 64bit from the Oracle web site, which indicated I needed both because I run with a 64bit PC & the 64bit version of Windows 7 Pro, but CD is 32bit ?? & the Oracle site says both are needed.
I logged onto Oracle.com, pointed at the Download tab, selected ‘JAVA for your computer’ was offered the current JRE version 7 Update 45 from the download button for both 32 & 64bit versions.
An average non technical user would have a problem deciding on which, & where to get it. The explanation is convoluted. The Oracle site is anything but helpful.
There was no indication it was a Beta version which I wouldn’t use, anyway!.
Hope someone can help !
Hello,
I’ve found a possible solution for a similar issue.
You have to search for the “Java Control Panel” in the Windows Control Panel.
Once you’ve launched the Java Control Panel go to General>Setting>Delete Files. Make sure all options are checked before proceeding to delete the data.
You can also check under the “Java” tab to make sure that you have the correct Java version enabled.
Let us know if this was of any help.
Regards.
Hi George & thanks for the follow up. Sorry to say, it didn’t resolve the issue, but I have found a solution.
- Un-installed both 32 & 64bit installations.
- Removed all references to JAVA with Explorer, in both 32 & 64bit program lists.
- Ran CCleaner & removed the JAVA references in the Registry.
- Re-installed 32bit JAVA allowed it in the JAVA Security Tab & now have the Plugin reference in CD list & it Verified OK.
- Re-installed 64bit JAVA allowed it in the JAVA Security Tab again & now have both 32 & 64bit entries in IE V11 as well.
Tedious & messy ! Oracle needs to clean the process up.
Thanks for the suggestion. It made me think about the steps needed to arrive at the above solution.
When doing a clean install of Java I use JavaRa to get rid off possible left overs.
Hi EricJH, Thank you. I did look on the Oracle web site for a routine.
Their web site is so messy & obtuse,… even their search engine is dumb,… it couldn’t find it ! Type JAVARA, JavaRA or Java RA into the search box…it spits the dummy…nothing! >:(
They go out of their way, making it difficult & convoluted, it’s near impossible to find anything. It’s no wonder the average user, who doesn’t understand the technology, get’s so tee’d off. 
Most web sites & their code writers, will offer to clean up before installing an update, it’s not that difficult…but does Oracle…nooooo. Editing the Registry & searching the Program List (both) with Explorer, are a no go zone for most. It’s unreasonable to expect non-technical users to do it. 88)
I’m an IT Eng & have been providing both hardware & software tech support for 40 years. Most users expect us to provide this type of support for free, because the software is so difficult to use.
I live in hopes, one day this industry will get over it’s geeky attitude to using PC’s. Probably not in my lifetime. If I thought Oracle would take any notice, I’d let them know!
Thank you once again. :-TU
I forgot to mention that JavaRa is not from Oracle and did not provide the url. Here is the url: JavaRa 2.0 Alpha Build Available - SingularLabs .