ISP Ripping Me Off? (Read my letter)

General Discussion (off topic) Anything and everyt
#1

I haven’t sent this yet. Please Post your thoughts below…

Letter to Virgin Media.

… There could be many ‘old people’ who don’t understand these things in the same situation.

#2

Hi J2045

Depending on your connection type, I think you probably need to look at things like Line Attenuation, Noise Margin, distance from Exchange & what kit is at your nearest Exchange. Combined these elements should tell you if your connection could go faster or if it is capped in some way.

#3

My internet speed was.

http://www.speedtest.net/result/493257715.png

I remember that I used 3Mb, >:(

#4

Does that still apply with DSL Fibre Optics (that’s what I’m on). Or is that just for ADSL?

#5

Hi John

Sorry, what I typed was based on an ADSL connection. Fiber is not meant to suffer from the same distance and/or noise issues that DSL (running on copper) does. I’ve not investigated fiber myself (don’t have it in my area), but I assume that there are similar comparisons & user reports on fiber as there are for DSL.

#6

A site with comparisons & user reviews…

http://www.broadbandgenie.co.uk/broadband/virgin-media-broadband/reviews

#7

Quick correction:

I said…

What I should have said was…

I'm on a [url=http://www.cableforum.co.uk/board/87/33651219-dsl-over-fibre-optics.html]Fibre Optic Internet Connection[/url] (Not ADSL or DSL).

But thanks for explaining and providing useful Links. :slight_smile:

#8

John, that’s OK. I knew what you meant. Fiber, not DSL. I hope the URL helps, there’s a couple of more sites like Broadband Genie for UK users to investigate & compare their experiences.

#9

Speedtest.net is not necessarily a reliable source. It is for example browser dependent.

Try downloading a big file from a stable server. For example a driver package from ATI: http://game.amd.com/us-en/drivers_catalyst.aspx?p=xp/radeonx-xp . They have reliable servers hosted by Akamai (Akamai hosts approx 25% of the web).

Or try this test page from Dutch ISP KPN: http://www.kpnbroadbandvalley.nl/mxarena/downloads/index.php .

#10

Hey J do you ever frequent the Cable Forum, they have a lot of Virgin Media staff on there but are not directly affiliated with Virgin :wink:

Get on the blower to them on 121 and tell em you`ve just had Sky canvassing at your door. I did recently and got £5 of the bill and an upgrade from 2 to 10 MB(allthough they where doing that anyroad).

It may be the modem youve got, ive got the 255 and i think there is a certain one you need to access above 2MB.

Matt

http://www.speedtest.net/result/417440264.png

http://www.speedtest.net/result/417449259.png

Picks from when they upgraded…

Read your topic J so above is irrelevant!