One month ago, I submitted a support ticket about the “file submission issue via CIS” which seem to be still unfixed (according to latest feedback from this forum)…
I got a reply yesterday (after one month please) :
And I’m going to share the reply I got with the ticket I sent them :
What I sent :
I am spywar from Comodo forums.
I’d like to inform the staff that the file submission option via CIS (manual file submission) is not working at all for almost a year now.
This is a critical issue IMO as you would miss a lot of incoming samples from users.
Thanks very much and BTW the new support site is quite great.
And that is the reply I got from the staff
Thank you for contacting COMODO. Comodo takes pride in maintaining the most accurate and up-to-date database of viruses and malware. User submitted files are a very important element in helping us to maintain this accuracy.
Please visit us at Comodo Antivirus Database | Submit Files for Malware Analysis
There are two ways to submit files (up to 10MB) to COMODO for analysis.
Send a file to Comodo that you suspect is a False Positive. This occurs when you suspect a Comodo application has incorrectly identified a legitimate file as a virus or harmful file. If your file is confirmed as a false positive then we will remove it from the antivirus database.
Send a file to Comodo that you suspect is a Virus, Trojan or other type of malware. After sending the file to us, our emergency response team will determine whether it contains harmful code. If so it will be added to the Comodo Antivirus database in the next round of updates.
We also offer additional ways for customers to receive back information about suspicious files. If you have a Portable Executable (PE) file (.exe, .dll, .sys etc.) that you would like to be analyzed, please submit online through the following link http://camas.comodo.com. Once the file is submitted, COMODO Automated Analysis System will scan it and report back its findings.
Customers can also scan a URL or webpage for free to find out whether it is malicious or not. This can be done through our Site Inspector website at http://siteinspector.comodo.com/online_scan. To start, simply enter the URL of a webpage in the space above and click ‘START THE SCAN.’ After the scan is complete, you will be able to view a malware report.
If you have any further questions or comments regarding this matter, please feel free to contact us.
Yours in service,
GeekBuddy Support Team
Is that the expected answer ? Isn’t it more a generic answer ?
This isn’t the first time I get such reply either from them or from anyone else from COMODO…Why can’t we have the same communication between staff/users (and customers) just like other companies ? (at least most of them that provide widespread antivirus/antimalware solution).
Also, why so much silence in the Valkyrie thread ? Please look at how Melih/Fanny and everyone were exited about it, its future, a possible new Comodo Cloud Anitivirus…but that was in 2011 right ? Why don’t I get any reply from Igor ? Also, don’t tell me that he is busy so he can’t reply 1 min to a little mail…thanks.
So I submitted the file submission bug the 6th June 2013 and seems still unfixed,
So now, do you have anything to say ?