Intermittent freeze when viewing Silverlight video in full screen [V6][M368]

Comodo Internet Security - CIS Resolved/Outdated Issues - CIS
#1

A. THE BUG/ISSUE
[ol]- Summary - Viewing a Microsoft Silverlight video in full screen is impossible in Comodo Sandbox. Settings buttons are freezed in Silverlight!.

  • Can U reproduce the problem & if so how reliably?:Yes, rarely Microsoft silverlight worked properly, most of the time not!
  • If U can, exact steps to reproduce. If not, exactly what U did & what happened:opened Le ultime notizie aggiornate del Tg2 and tried to view full screen with no success. Sometimes it will run full screen but I can’t go back normal screen because I will lose the ability to get full screen again and then no control possible on silverlight anymore! Otherwhise the video runs correctly!
  • If not obvious, what U expected to happen: Run as well as unsandboxed or using Sandboxie v.3.76:full screen, pause and play buttons not freezed.
  • If a software compatibility problem have U tried the conflict FAQ?: no
  • Any software except CIS/OS involved? If so - name, & exact version:Not to my knowledge. I think it’s related to prsent version of Microsoft Silverlight 5.1;previous beta version was behaving well but for security reasons I can’t use it.
  • Any other information, eg your guess at the cause, how U tried to fix it etc:Tried to closely repeated clean installs of version 2801. Problem still there, not solved.
  • Always attach - Diagnostics file, Watch Activity process list, dump if freeze/crash. (If complex - CIS logs & config, screenshots, video, zipped program - not m’ware)
    [/ol]
    Diagnostics attached

B. YOUR SETUP (Likely the same for each issue, so you can copy forward)
[ol]- Exact CIS version & configuration: CIS 6.1.275152.2801

  • Modules enabled & level. D+/HIPS, Autosandbox/BBlocker, Firewall, & AV:HIPS in safe mode/BBlocker set at blocked/ FW at safe mode as by Chiron
  • Have U made any other changes to the default config? (egs here.):no
  • Have U updated (without uninstall) from a CIS 5?:No
    [li]if so, have U tried a a clean reinstall - if not please do?:
    [/li]- Have U imported a config from a previous version of CIS:No
    [li]if so, have U tried a standard config - if not please do:Yes, problem is there even with the default one
    [/li]- OS version, SP, 32/64 bit, UAC setting, account type, V.Machine used:Win 7 sp1 64 bits, UAC ON, ADMINISTRATOR, HP-Desktop model p6732f
  • Other security/s’box software a) currently installed b) installed since OS: a=SANDBOXIE 3.76, Malwarebytes v.1.75.0.1.1300, Hitman Pro 3.7.3 build 193, Spybot Search & Destroy v.2.0.12.0 b=Norton 360
    [/ol]

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#2

See this thread also:https://forums.comodo.com/defense-sandbox-help-cis/full-screen-and-microsoft-silverlight-in-comodo-sandbox-t94197.0.html

#3

If you are sure there are no active infections on your computer could you try this with the FW and HIPS in training mode, and the BB set to partially limited.

If this solves the problem could you tell me which of these three settings resolves the situation?

Best wishes

Mouse

#4

Nothing can restore me the full screen and controls to Microsoft Silverlight. My option is to run it in a Sandboxie sandboxed browser or unsandboxed!!!
The new settings didn’t solve the problem. 88)

#5

Bearing in mind the amount of security software you are running, you may find some help: here.

Also you may find using the Norton forced removal tool to remove any remaining bits of Norton helps somewhat.

Please report back on whether the options flagged in the FAQ as ‘recommended’ solve the problem, as that will help QA.

#6

Thank you very much for your report in standard format, with all information supplied. The care you have taken is much appreciated by Comodo, and will increase the likelihood that this bug can be fixed.

Developers may or may or may not communicate with you in the forum or by PM/IM, depending on time availability and need. Because you have supplied complete information they may be able to replicate and fix the bug without doing so.

Many thanks again

Mouse

#7

Update:this bug problem is still present in v.2813 of CIS. May be a future update of Microsoft Silverlight may help solve this problem of seeing videos in full screen and back and forth from/to normal screen. ;D

#8

Many thanks for feedback, tracker updated.

#9

Can you please check and see if this is fixed with the newest version (6.2.282872.2847)? Please let us know whether it is fixed or you are still experiencing the problem.

Thank you.

PM sent.

#10

I received a PM from gdiloren stating that this is not fixed for CIS version 6.2.282872.2847.

I’ve updated the tracker.

#11

Hi!!! This is still not fixed:version 6.3 or 2937… Thanks! 88)
The video can’t be watch in full screen with the silverlight plug-in! :embarassed:

#12

Thank you for checking.

I’ve updated the tracker.

#13

This in now fixed in new CIS beta 7.0.308911.4080… Thank you very much!!! ;D

#14

Thank you for checking this. In that case I will move this to Resolved.

If the problem returns please respond to this topic and send me a PM.

Thanks again.