The bug/issue
- What you did: Attempted to install Intel RST 10.1.0.1008 drivers.
- What actually happened or you actually saw: “Installation Framework has stopped working”.
- What you expected to happen or see: Install cleanly.
- How you tried to fix it & what happened: Disabled firewall/defense & it still didn’t install cleanly. Solution was to uninstall Comodo Firewall, reboot and restart RST installation.
- If its an application compatibility problem have you tried the application fixes here?: N/A
- Details & exact version of any application (execpt CIS) involved with download link: Intel RST 10.1.0.1008 drivers [at] http://downloadmirror.intel.com/19607/eng/iata_enu.exe
- Whether you can make the problem happen again, and if so exact steps to make it happen: Yes. Attempting installation, fails every time; while Comodo Firewall is installed.
- Any other information (eg your guess regarding the cause, with reasons): guard32.dll
Files appended. (Please zip unless screenshots).
-
Screenshots illustrating the bug:
http://i.imgur.com/uEXJF.png -
Screenshots of related CIS event logs and the Defense+ Active Processes List: N/A
-
A CIS config report or file: N/A
-
Crash or freeze dump file:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Setup.exe_Intel(R) Installation Framework
Application Version: 1.3.10.0
Application Timestamp: 4cf4481d
Fault Module Name: guard32.dll
Fault Module Version: 5.3.43550.1216
Fault Module Timestamp: 4d1a8a4f
Exception Code: c00000fd
Exception Offset: 0000a39a
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 7b20
Additional Information 2: 7b20d75c3e394b06ecd495104a7e724a
Additional Information 3: bfa0
Additional Information 4: bfa0f7d72cf8a03c472b3c75c8d629df
via Report.wer
Version=1
EventType=APPCRASH
EventTime=129428022740509684
ReportType=2
Consent=1
ReportIdentifier=15159c6c-3e0d-11e0-96d3-002354f34e13
IntegratorReportIdentifier=15159c6b-3e0d-11e0-96d3-002354f34e13
WOW64=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Setup.exe_Intel(R) Installation Framework
Sig[1].Name=Application Version
Sig[1].Value=1.3.10.0
Sig[2].Name=Application Timestamp
Sig[2].Value=4cf4481d
Sig[3].Name=Fault Module Name
Sig[3].Value=guard32.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=5.3.43550.1216
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4d1a8a4f
Sig[6].Name=Exception Code
Sig[6].Value=c00000fd
Sig[7].Name=Exception Offset
Sig[7].Value=0000a39a
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7600.2.0.0.256.1
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=7b20
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=7b20d75c3e394b06ecd495104a7e724a
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=bfa0
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=bfa0f7d72cf8a03c472b3c75c8d629df
UI[2]=C:\Windows\Temp\IIF2\Setup.exe
UI[3]=Intel(R) Installation Framework has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Windows\Temp\IIF2\Setup.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\Windows\syswow64\USER32.dll
LoadedModule[5]=C:\Windows\syswow64\GDI32.dll
LoadedModule[6]=C:\Windows\syswow64\LPK.dll
LoadedModule[7]=C:\Windows\syswow64\USP10.dll
LoadedModule[8]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[9]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[10]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[11]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[12]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[13]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[14]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[15]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[16]=C:\Windows\syswow64\ole32.dll
LoadedModule[17]=C:\Windows\system32\Cabinet.dll
LoadedModule[18]=C:\Windows\syswow64\SETUPAPI.dll
LoadedModule[19]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[20]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[21]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[22]=C:\Windows\system32\VERSION.dll
LoadedModule[23]=C:\Windows\syswow64\PSAPI.DLL
LoadedModule[24]=C:\Windows\system32\apphelp.dll
LoadedModule[25]=C:\Windows\AppPatch\AcGenral.DLL
LoadedModule[26]=C:\Windows\system32\UxTheme.dll
LoadedModule[27]=C:\Windows\system32\WINMM.dll
LoadedModule[28]=C:\Windows\system32\samcli.dll
LoadedModule[29]=C:\Windows\system32\MSACM32.dll
LoadedModule[30]=C:\Windows\system32\sfc.dll
LoadedModule[31]=C:\Windows\system32\sfc_os.DLL
LoadedModule[32]=C:\Windows\system32\USERENV.dll
LoadedModule[33]=C:\Windows\system32\profapi.dll
LoadedModule[34]=C:\Windows\system32\dwmapi.dll
LoadedModule[35]=C:\Windows\syswow64\urlmon.dll
LoadedModule[36]=C:\Windows\syswow64\WININET.dll
LoadedModule[37]=C:\Windows\syswow64\iertutil.dll
LoadedModule[38]=C:\Windows\syswow64\CRYPT32.dll
LoadedModule[39]=C:\Windows\syswow64\MSASN1.dll
LoadedModule[40]=C:\Windows\system32\MPR.dll
LoadedModule[41]=C:\Windows\system32\IMM32.DLL
LoadedModule[42]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[43]=C:\Windows\SysWOW64\guard32.dll
LoadedModule[44]=C:\Windows\system32\fltlib.dll
LoadedModule[45]=C:\Windows\system32\Riched20.dll
LoadedModule[46]=C:\Windows\SysWOW64\msls31.dll
LoadedModule[47]=C:\Windows\Temp\IIF2\Lang\en-us\Setup.exe.mui
LoadedModule[48]=C:\Windows\system32\DEVRTL.dll
LoadedModule[49]=C:\Windows\system32\SPINF.dll
LoadedModule[50]=C:\Windows\syswow64\WINTRUST.dll
LoadedModule[51]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd\comctl32.dll
LoadedModule[52]=C:\Windows\syswow64\CLBCatQ.DLL
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Intel(R) Installation Framework
AppPath=C:\Windows\Temp\IIF2\Setup.exe
Your set-up
- CIS version, AV database version & configuration used: 5.3.176757.1236
- a) Have you updated (without uninstall) from CIS 3 or 4: No.
b) if so, have you tried a clean reinstall (without losing settings - if not please do)?: - a) Have you imported a config from a previous version of CIS: No.
b) if so, have U tried a standard config (without losing settings - if not please do)?: - Have you made any other major changes to the default config? (eg ticked ‘block all unknown requests’, other egs here.): No.
- Defense+, Sandbox, Firewall & AV security levels: D+ Disable. Everything else [at] Default settings.
- OS version, service pack, number of bits, UAC setting, & account type: Windows 7, N/A, x64, Disabled, Administrator
- Other security and utility software installed: MSE.
- Virtual machine used (Please do NOT use Virtual box): N/A
I’ve already seen reports from other users (on forums like OCN) having hit this bug, so it’s obviously not an isolated incident.