It simply is not in our interest to put you on hold for 30 Min. We apologize. I am sure there is a good explanation for this but we are not going to give you an excuse. It should not have happened. It did. We don’t like it and we will investigate why this happened so that we can fix it.
We continously monitor call waiting times and all our support personnel is incentivised to reduce that time further.
I thank you for bringing this to our attention so that we can act on it.