Yesterday I reinstalled the two separate partitions - saved via Acronis TrueImage - on which I have respectively my OS (XP) and my apps (CPF included). No problem, however as they dated from August I had a previous beta version of CPF and when I tried to install the latest version I was asked to uninstall it.
I did it successfully, however with the install of the updated version we got up to the point where I selected automatic settings - I am no power user - and then I got the following message:
Problem with deleting with Shortcuts. Please kindly delete the shortcuts manually
See the image below for details.
I tried a new install, and I was warned that there was a previous version - which was the previous failed install. Cleaned the related registry keys with a registry manager, tried a new install and I got the green light to proceed, but the same exact problem happened.
Went thru the same iterations with two other fresh downloads of the CPF installer, to no avail. Moral I cannot install CPF, any help is welcomed
In case any error is encountered during installation of product, installer rollsback.
The message you are seeing is an error when it tries to Rollback, i.e. removing the shortcuts and files copied.
Before this it should have showed the error b’caz of which it is rolling back!
But seems this is the only message you got, so please check out following things:
Are there any files from previous installation in chosen destination folder.
Did you see firewall configurator dialog
It would be helpful if you could please attach snapshot of the installer before you get this error.
I have this problem, too. A Google search turns up no solutions – somewhat puzzling for a released product with a fairly wide distribution and reports of the problem dating back a year or more.
To answer umesh’s questions:
No. I never installed this product before.
Unclear. Whatever text there is before the “Rolling back 100%” message (if any) appears flashes by so fast that it is unreadable.
There is nothing before I get this error – just normal progress, then a dialog box pops up, with “Rolling back 100%” in a background window with title “COMODO Firewall Pro Installer” and a foreground dialog box with “Problem with deleting the Shortcuts. Please kindly delete the Shortcuts manually.”