1. What version of CIS, or Comodo Firewall, are you currently using:
2. What actually happened or you saw:
Users currently have the ability to request information of a specific feature by pressing on a question mark in the right corner of CIS.
However, currently every piece of documentation relies entirely on the official website. There is no offline documentation available. This is especially important if the user is using an older version of CIS which is no longer provided online.
3. What you wanted to happen or see:
By clicking on the question-mark users should have access to both online and offline documentation. This offline documentation should be included in the installer so that even after the Help Files for older versions of CIS are removed from the website, if a user installs the old version of CIS they should still have access to Help files for that version.
4. Why you think it is desirable:
This is favorable for users with limited internet connection or no internet browser at all. Not all users are able to be connected to the internet at all times.
Also, periodically documentation for older versions is removed from the website. Therefore, if offline documentation were included with the installer, those who prefer an older version can still access helpful advice and descriptions.
5. Any other information:
The Help File included with the installer could be a PDF, or whichever format is deemed most appropriate to Comodo.
Of course, any links related to support information should not be removed. For example, live support, forums, …
Thank you for submitting this Wish Request. I have now moved this to the WAITING AREA.
Please be sure to vote for your own wish, and for any other wishes you also support. It is also worthwhile to vote against wishes you think would be a waste of resources, as implementing those may slow down the wishes you would really like to see added.
As long-term solution it doesn’t solve the situation where documentation is removed (very old versions). There is support for only new versions.
A user might prefer an outdated version and come to the conclusion that documentation for that product does not exist anymore.
That is why I suggested offline documentation integrated (or both online and offline) in CIS.
I had not realized that the online Help Files have the option to be downloaded. That drastically changes this wish as it currently stands.
However, I think this wish could still be considered if rethought slightly. It seems to me that what is truly desired is for the user to still have access to the online help files through CIS. However, each version of CIS should automatically include a PDF version of the HELP files. This should probably be included in the installer. That way a user could, for example, download an installer for CIS V7. Then, when CIS V10 comes out, assuming the user did not like it, they can just grab their old installer for CIS V7, install it, and have access to the PDF of the HELP files, which would have long before been removed from the website.
qmarius, is this the sort of thing you are asking for?
Do you have a suggestion for a different format? I chose PDF because that is the format which the online HELP files currently provide as an option. Also, what is wrong with the PDF format that you would be opposed to it?
PDF is indeed nice however the user will click on various features in CIS.
I’m assuming that if it’s a PDF it will just open - that’s wrong since the scope is to link exactly to the feature (as it will take less time). I never saw this format on a help file, only presentations/books.
I might be mistaken as I don’t have advanced knowledge regarding this format.
I suggest a MS Help file (.chm) since it is quite common.
Another reason might be that reading a PDF file requires additional software (PDF reader).
Of course, any other suggestion is welcome (if it is favorable for the user).
I still like the idea for the reasons pointed out by ‘qmarius’, but I think still have the option to download the help documentation during installation.
Otherwise the installer is just getting larger which is already a concern for some users.
Question during installation with a checkbox. ‘Would you like to download a local version of help for offline use?’
I would like to thank everyone who has voted on this particular enhancement. As this wish has accumulated the necessary 15 points I have added this to the tracker for consideration by the devs. However, do note that even though this wish will be considered by the devs, it does not necessarily mean that it will be implemented. I will update this topic when I have any additional information.