In the latest version 4.2.2.15 backup fails with code 100144

Help - CB
#1

When I try to start a full backup it gives me error code 100144. This apparently only happens when I exclude a folder somewhere in c:\users (like “Temporary Internet Files”). The full log is below.
All other options are standard. If I don’t exclude folders it works.
Makes me wonder… has this been tested at all? This is very standard functionality and it fails…

Backup log:
10.02.2013 14:33:47 Creating New Backup…
10.02.2013 14:33:48 Creating full backup “\NASKE\Backup\pingo\Beelden_full_files.cbu”
10.02.2013 14:33:48 Collecting information…
10.02.2013 14:33:48 This might take a few minutes depending of the number of files and folders…
10.02.2013 14:33:48 Determining information for C:\Users\All Users\ failed
10.02.2013 14:33:48 Getting files and directories tree failed
10.02.2013 14:33:48 An error occurred while collecting information.
10.02.2013 14:33:49 Error Occurred
10.02.2013 14:33:49 Backup failed with code 100144 (De map is geen submap van de hoofdmap.
).

#2

Hi!

This issue will be fixed in the future releases of COMODO BackUp.

Thank you for your support!

#3

Never mind… I have uninstalled your product. If I can’t trust the backups, there is no way I can trust the restores. And that’s what this product is about.
Obviously the changes in the latest release haven’t been tested properly!

#4

Still don’t work? I have the same error:
17.09.2013 13:59:02 Creating New Backup…
17.09.2013 13:59:02 Cannot find a backup base. Defaulting to full backup.
17.09.2013 13:59:02 Creating full backup “F:\My Backups\My notebook.cbu”
17.09.2013 13:59:02 Collecting information…
17.09.2013 13:59:02 This might take a few minutes depending of the number of files and folders…
17.09.2013 13:59:02 Determining information for C:\Users\Kuzin.A\Documents\Мои видеозаписи\ failed
17.09.2013 13:59:02 Determining information for C:\Users\Kuzin.A\Documents\мои рисунки\ failed
17.09.2013 13:59:02 Determining information for C:\Users\Kuzin.A\Documents\Моя музыка\ failed
17.09.2013 13:59:02 Determining information for C:\Users\Kuzin.A\Мои документы\ failed
17.09.2013 13:59:02 Determining information for C:\Users\Kuzin.A\Шаблоны\ failed
17.09.2013 13:59:02 Getting files and directories tree failed
17.09.2013 13:59:02 An error occurred while collecting information.
17.09.2013 13:59:02 Error Occurred
17.09.2013 13:59:02 Backup failed with code 100144 (Эта папка не является подпапкой корневой папки.
).