impossible to stop processes

Hello,

I have the last version of Comodo(5…).
A lot of processes stay in the list while not really running.
I have a lot of iexplorer"active" while iexplorer is shutdown.
If i want to terminate theses processes i can’t.
And if i open the task manager they DON’T appear running
For example see file attached : some process (WINWORD.EXE, EXCEL.EXE, emule.exe, VLC and so on…) are not running but i c’ant “terminate them”, it is like if it was a “historic list” you can’t erase…!!!

If i open a iexplorer window i can’t terminate it while running, even if i try with all the iexplorer in the list.
But i can terminate at notes while running.
So i don’t understand what all this means!!!
Is this normal?,
Does someone know about tht?
Thank you.

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Hi. (:WAV)
Sounds like malware trying to download buddies.
Follow this guide to find out how to remove them.
Check your Defence+ logs and post a screenshot of it so I can see where they got in.

Thank you very much.
First, excuse my english, i am french speaking, i am from Belgium.
I hava added screenshots of the “active processes list” in my first post, read it again please.
In this one, this answer i mean, i leave scrennshots you have asked for.
Later i will try to read and understand the document you have left a link to go.
Thanks for your help.
I will let know what about.
See file attached here and file attached in my first post modified.

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Can you re attach the files as images? It is rather inconvenient to open them as a .doc file.

Hey and warm welcome to comodo forums!

I have looked at the d+logs and you seem infected; iexplore shouldn’t do what it does.

I have also seen that skype tries to access cmdagent memory which is a bit strange but I have seen this kind of action form another user.

Do you mind if I take your logs?

Regards,
Valentin N

Hello,
DO you mean i should paste the files into “PAINT(bitmap pictures)”?
If not, what program should i download to convert word docs into pictures?
I coud paste the files into powerpoint, but won’t the files be too heavy to be supported by this server?
Let me know the way you wan’t me to do.
Thanks.

I would like the screenshots to be in an image file (e.g .png) so I can look at them easier.
Just paste them into paint to be quick.

I’ll try another solution, the site doesn’t accept bitmaps
sorry

You should be able to save it as a PNG or JPG then.

You should download killswitch and run it

http://download.Comodo.com/cce/download/setups/cce_1.4.177889.49_x32.zip
or
http://download.Comodo.com/cce/download/setups/cce_1.4.177889.49_x64.zip

but still (if you like) run hijack this and POST THE LOGS HERE :slight_smile:

Better to be safe then sorry :slight_smile:

Hello Elliotcroft

Hello Elliotcroft,

I am really sorry, but i can do everything i can’t post the files.
I’ve found a program to convert into png, jpeg, and…
It works perfectly and i can read them as pictures but IMPOSSIBLE to post it on this site.
I have error…server internal error…
So, let’s drop it.
Thanks for having tried to help me.

I will try to publish you pics.

Regards,
Valentin N

Too kind from you V.
A lot of thanks.

those are not all pics but the most relevant ones. no problem :slight_smile: I am as all here to help you !

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Hello J.
Here is the hijack file.

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I am not a specialist, but thanks to you.
I’m lost, i never had such troubles in Comodo.
However my computer seems to work “normally”.
But i don’t understand why Comodo indicates so many processes runnig!
Let’s see.

I will look at all pics tomorrow; I will go to bed but tomorrow i will have fun with google ;D.

Regards,
Valentin N