illuminate startup error [NBZ]

What you did:
2. What actually happened or you actually saw: elluminate java error
Splash: recv failed
3. What you expected to happen or see: a dialog or download box prompting me to download the chat software
4. How you tried to fix it & what happened:i tried to place cis in game mode, nothing happened
5. If its an application compatibility problem have you tried the application fixes here?:n/a
6. Details & exact version of any application (execpt CIS) involved with download link:1.6.23
7. Whether you can make the problem happen again, and if so exact steps to make it happen: install cis, java, and try to do a voice over ip with illuminate.

Files appended. (Please zip unless screenshots).

  1. Screenshots illustrating the bug:n/a
  2. Screenshots of related CIS event logs and the Defense+ Active Processes List: nothing
  3. A CIS config report or file. n/a
  4. Crash or freeze dump file:n/a

Your set-up

  1. CIS version, AV database version & configuration used:CIS 5.3 AV DatS:7500
  2. a) Have you updated (without uninstall) from CIS 3 or 4:no clean install
    b) if so, have you tried a clean reinstall (without losing settings - if not please do)?:yes
  3. a) Have you imported a config from a previous version of CIS:no
    b) if so, have U tried a standard config (without losing settings - if not please do)?yes:
  4. Have you made any other major changes to the default config? (eg ticked ‘block all unknown requests’, other egs here.):no
  5. Defense+, Sandbox, Firewall & AV security levels: D+= safe mode , Sandbox=On , Firewall = safe mode , AV = stateful
  6. OS version, service pack, number of bits, UAC setting, & account type:Windows 7 64bit sp 0
    uac: off account type:administrator
  7. Other security and utility software installed: none

Thank you for your bug report in the required format.

Moved to verified.

Thank you