This post is about how to solve in case you are not able to uninstall Comodo.
It is not a very common problem but something for which so far there is no one solution that may have worked for every one, the reason, it’s a complex thing, sometime you may have an installer / uninstaller interrupted so you may have incomplete installation or other time you may have messed around with various online tools in hope they may work but they may have actually complicated things further.
[s]So far we do not have any official tool to help solve such cases but simply use standard uninstaller option from Windows.
Till we can come up with any smart solution that may work for all or be able to guide you, we suggest following steps to be taken by user when he runs into this problem before he tries any other external script or tool:[/s]
Official Uninstaller tool released.
If this tool still fails and you still think you have Comodo installed and can’t re-install, we would like you to report bug in bug report section, providing following log files as input in post:
- You will find log in same folder from where uninstall tool was executed
- You need to find all logs from Windows temp folder (Windows Key + R and then type in %TEMP%) of following format:
Step - 1: Collect msinfo32.nfo using msinfo32.exe:
- Go to Windows Run (Windows Key + R key in keyboard) and type in msinfo32.exe and press Enter key, it will launch System Information window application.
- Click ‘Save’ item in ‘File’ menu.
Step - 2: Collect Windows Event logs:
- Go to Windows Run (Windows Key + R key in keyboard) and type in eventvwr.exe and press Enter key, it will launch Event Viewer window application.
- Select ‘Windows Logs’ → ‘Application’ in opened window.
- Right mouse click on it ‘Save All Events As…’.
- Save as ‘Application’ events.
- Repeat steps 2-4 for ‘Security’, ‘Setup’, ‘System’ events.
Step - 3: Collect CIS installation logs:
Go to Temp folder in Windows by going to Windows Run (Windows Key + R key in keyboard) and type in ‘%temp%’ (without quotes) and press Enter key and find log file with naming convention as ‘cmdinstaller.exe_X_X.log.7z’ file.
Please provide above log files via personal message by sharing online link or attach to post, whatever you feel comfortable with.
After you provide above logs, team will analyze and if there are any suggestions, they will ask you to try and if finally nothing works, we will be happy to remote connect to your PC and try to solve the problem if you allow.