Identifiled detects one of the application files of launcher GameNet as malware

Comodo Internet Security - CIS AV False Positive/Negative Detection Reporting
#1

Hello,

We are sending this request not for the first time as we receive multiple complains (over 5000 for the last month) from our customers. Your software do not permit to use a file, which is necessary to run games by means of our GameNet application. The similar situation is displayed at our tests. During already installed application with working antivirus is detecting the error: “TrojWare.Win32.VapsupDAA@260918362”.

I ask you to run the check on the following test case:

  1. antivirus installation;
  2. antivirus update;
  3. rebooting the pc;
  4. Gamenet application installation;
  5. checking the possibillity of its launch (false-positive detection is going at this stage).

All the necessary files attached.

Thank you for your job.

Artem Andruschenko,
GameNet technical specialist

[attachment deleted by admin]

#2

Hi,Artem Andruschenko

Thank you for reporting this.
We’ll check it and get back to you soon.

Best regards
Chunli.chen

#3

Hi,Artem Andruschenko

This is to inform you that false-positive has been fixed long time ago(2015.03).
Please update AV database Version <21781> of Comodo Internet Security Version<8.0.0.4142> and confirm it.

Regards
Chunli.chen

#4

Unfortunately, having run additional tests we discovered that your software detects one of the files as malware. I ask toy to check it and add to safe list.
Database Version <21781> Comodo Antivirus Version<8.1.0.4426>. Please, check it.

Best regards.

Artem Andruschenko,
GameNet technical specialist

[attachment deleted by admin]

#5

Hi,Artem Andruschenko

We’ll check it and get back to you soon.

Best regards
Chunli.chen

#6

Hello Artem Andruschenko,

This FP has been fixed with DB v21790.

Best regards,
FlorinG

#7

Hello,
Thank you for your job. At the moment, everything works well.

Artem Andruschenko,
GameNet technical specialist

#8

Hello,

As far as we see, your antivirus detects more our file as malware. We ask you to check it too and add it to safe list. File attached. Database Version <21792> Comodo Antivirus Version<8.1.0.4426>. Please, check it.

Best regards.

Artem Andruschenko,
GameNet technical specialist

[attachment deleted by admin]

#9

Hi Artem Andruschenko,

Thank you for reporting this.
We’ll check it and get back to you soon.

Best regards
Qiuhui.■■■■

#10

Thank you for reply.

As far as we see, your antivirus detects more our file as malware. We ask you to check it too and add it to safe list. File attached.

Thank you for attention. Awaiting for your reply.

Artem Andruschenko,
GameNet technical specialist

[attachment deleted by admin]

#11

Hi Artem Andruschenko,

Thank you for reporting this.
We’ll check it and get back to you soon.

Best regards
Qiuhui.■■■■

#12

Hi Artem Andruschenko,

This is to inform you that false-positive has been fixed.
You can update to AV database Version <21811> of Comodo Internet Security
Version <8.0.0.4508> and confirm it.

Regards,
Karthik R

#13

Hi,

This is to inform you that false-positives has been fixed.
You can update to AV database Version <21814> of Comodo Internet Security and confirm it.
Thanks.

Kind Regards,
Erik M.

#14

Hello,

Unfortunately, having run some tests with application’s beta-version, the attached file was detected as malware. We ask you to re-check it one more time.
Database Version <21832> Comodo Antivirus Version<8.1.0.4426>.

Best Regards, Artem Andruschenko,
GameNet technical specialist

[attachment deleted by admin]

#15

Hi,

The sample you have mentioned GameExecutorHelperX86.7z(Inside SHA1:94a6064a83da151dd850b7653e87053f9f80bb2e)
as false-positive is not detected by Comodo Internet Security version <8.0.0.4426> with database version <21832>.

Please make sure the Antivirus database is updated and check again. If detection is still present, please submit the file on Comodo forums at
https://forums.comodo.com/false_positivenegative_reporting_is_this_a_malware_that_cis_hasnot_detecte-b154.0/

Regards,
Navya