I Can't Update Comodo Internet Security 5.9.219863.2196

I Use Comodo Internet Security 5.9.219863.2196 and I Can’t Update it … :frowning: :frowning: :frowning: :frowning:
it Say Check Your Internet Connection and tray again later .
and it Say error 0x800072efd
My Internet Connection is OK …
What Can I Do ??
note :
I From Iraq and My language English weak …

My Os is : Win 7

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hello :slight_smile: :slight_smile: :slight_smile:
What Can I Do ??
I Wating the reply …
My PC Will be infection …
please help me
I very disturbed … :frowning: :frowning: :frowning: :

Hi Mohamad Altememey

Welcome to the forums!

Can you please provide the following information a ping and a traceroute for download.comodo.com.
Please open a command-box (Start, Run, cmd and then press ENTER).

In this box type ping download.comodo.com and after that is finished tracert download.comodo.com and past the output here.

i wach this
wach the picture …

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Can you also post the tracert? it seems the server(s) is unreachable from this system.
Please also try a ping to downloads.comodo.com (there is an extra S there).

i wach this
wach the picture …

What do you mean to ( tracert ) ?? i don’t understand …
my mother language is Arabic …

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Instead of ‘ping’ type ‘tracert’ it will show the way the packets travel trough the network.
It shows something like this:


C:\>tracert download.comodo.com

Tracing route to download.comodo.com [91.199.212.171]
over a maximum of 30 hops:

  1     <1 ms    <1 ms    <1 ms  10.10.10.1

OK , all rights

i wach this
wach the picture …

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Who is the admin of 10.10.10.1 ? it seems it’s routing table is broken or is blocking specific traffic.

I don’t no …

My operator is :
Earthlink Telecommunication
for internet services

User Account Management

http://192.168.1.2/

http://ad.earthlinktele.com/Default.aspx?vi=win7.flv

and my connection is :
broadband connection

note :
I use for My connection nano station and cable and i don’t use
anything …
i don’t use router …

Can you try the following command in a command-box:

ipconfig /all

And send me a PM with the output? (click on my name and select ‘send personal message’).

OK , all rights

“User Account Management
192.168.1.2”

Thats an IP adress that belongs to your computer or your router. Its not in the internet

I would advise you to contact your provider as their nano station connection seems to not know where to route the traffic.
Can you PM me the output of a tracert to something that is working? e.g.

tracert forums.comodo.com

Ronny

Wach this picture …

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