I have gone through three Comodo support technicians and none of them has managed to fix the problem. Here’s what happened. Comodo internet security wanted to download updates. After that was done I did not manage to load windows anymore. It’s stuck on a blue screen. I used to see the internet security small window (top right) but not anymore…
With the tech help I figured out that ending explorer.exe task would (somehow) load windows (not all the times) but we can’t get rid of the comodo internet security somehow…
which version of windows and ı can recommed you to use previous version of comodo because they re more stable i think i use cf v10 versions that works in win8.1 latest cis cistray and program gui doesnt even work but probaly thats only me
Thank you for your reply. I really appreciate it however choosing a different version is not going to help me. I have win 8 by the way…
I have a blue screen, I see no windows icons and three techs could not uninstall the internet security suite. What other options do I have? Should I ask in quora? Seems like the forums are not very active here … thank you.
It has taken almost 30 mins to restart but restart it did. Trouble is that the 2nd time around took the same amount of time to restart. In the page you have suggested it talks about editing the registry which I am not comfortable doing (knowing the dangers of it) so what are my options here?
Please follow this steps to delete the file which may cause the issue
Please check if the service stopservice is running in Task Manager
If yes, stop the service then using Task Manager
Delete the file stopservice.exe from the locations, if present: C:\Windows\System32 (for 32 bit OS) C:\Windows\SysWOW64 (for 64 bit OS) C:\ProgramData\Comodo\Cis\Quarantine\Temp\TempFiles
Again reboot the system and verify if issue is fixed.