So, I wouldn’t normally do this but it’s actually beyond belief, this is an excerpt of my experience trying to install the well reviewed free backup programme and consequent use of the geekbuddy help chat room.
Needless to say I will not be using any comodo product ever again.
Not trolling, just if I don’t say, you don’t know and I hope this is monitored by the company.
regards,
Roy
Me:
This is now getting quite funny
Me:
Could anything be more pants?
We are connecting you to a support technician. Type your issue or your invitation code below.
Me:
Can you do better???
We are connecting you to a support technician. Type your issue or your invitation code below.
Me:
Hi, just installed free backup. Reviews looked good, however having lots of problems.
Latest is that backing up system of 60gb to external hard drive with 300 + gig of space consistently gets an insufficient drive space message telling me to select another path. At the point of uninstalling this. It’s a windows 8.1 machine lenovo thinkpad yoga.
Ok, software doesn’t work, geekbuddy chat mysteriously disconnects as soon as I say I won’t phone, I’ve been disconnected from chat 6 times now, frankly that was the last go before uninstalling.
It’s all pants and I will be posting reviews of my experiences accordingly.
If you want to make it right, email atravellinman@gmail.com with suggestions as to how to make this thing work.
You are now chatting with Zander.
Zander:
Hello! My name is Zander. Feel free to call us at any time by dialing 1-888-428-7638. May I know whom I am chatting with, and what brings you in today?
The chat session has been interrupted. Please start a new chat session.
Me:
read the above, I am………………… and that’s as far as it gets,
The chat session has been interrupted. Please start a new chat session. (AGAIN!)
Hello
We are connecting you to a support technician. Type your issue or your invitation code below.
Me:
Can you do better???
We are connecting you to a support technician. Type your issue or your invitation code below.
Me:
Hi, just installed free backup. Reviews looked good, however having lots of problems.
Latest is that backing up system of 60gb to external hard drive with 300 + gig of space consistently gets an insufficient drive space message telling me to select another path. At the point of uninstalling this. It’s a windows 8.1 machine lenovo thinkpad yoga.
Ok, software doesn’t work, geekbuddy chat mysteriously disconnects as soon as I say I won’t phone, I’ve been disconnected from chat 4 times now, frankly that was the last go before uninstalling.
It’s all pants and I will be posting reviews of my experiences accordingly.
If you want to make it right, email atravellinman@gmail.com with suggestions as to how to make this thing work.
You are now chatting with Zander.
Zander:
Hello! My name is Zander. Feel free to call us at any time by dialing 1-888-428-7638. May I know whom I am chatting with, and what brings you in today?
Me:
Ahh, you get another go Zander
Zander:
I am more than happy to help you today. May I have your E-mail address? This will allow me to verify if you have registered with us in the past.
Me:
I haven’t registered in the past, the email address is above
Me:
atravellinman@gmail.com for ease
The chat session has been interrupted. Please start a new chat session.
You are now chatting with Simon.
Simon:
Welcome to COMODO GeekBuddy free computer diagnostic service. I am Simon, your personalized computer geek. You may call 1-888-428-7638 to speak or we can continue in this chat window. Would you like to call or chat?
Me:
Hi Simon please read the above, it would be good if you didn’t disconnect
Simon:
Sure
The chat session has been interrupted. Please start a new chat session.
At that point I accepted the inevitable