I’m having a weird HIPS problem. The current problem is that whenever I try to manually install Windows October Malware removal tool, I get a very brief flash of a message that HIPS has found the file mrtstub.exe in the user’s unsafe list. That is a paraphrase because the message disappears before I can even begin to start to copy it and I can’t get PRINT SCREEN to capture it.
It started when someone - probably me - accidentally blocked mrtstub.exe during an Update Install. Apparently, this happened several times because when I checked the ALLOW/BLOCKED list I found mrtstub.exe listed as a BLOCKED file several times. I’ve managed to change the setting to ALLOW on all but one of the copies of mrtstub.exe. When I try to change it to ALLOW or remove it I get another briefly flashed message that the file does not exist.
I need to learn how to get it off of my user unsafe list. I’d also like to know how can a file that does NOT exist be blocking the execution of mrtstub.exe.
Here is the version information that I get when I click CAVS>ABOUT>VERSION INFORMATION>SEND and copy it from the email that it starts.
Build Version: 220.127.116.11
DataBase Version: 18.104.22.1687
AllowDB Version: 22.214.171.124
Program Updates Version: 126.96.36.199
License Status: Activated
Product Installation Date: 16-Jun-2007
Product Activation Date: 03-Oct-2007
Program Files Information
Operating System: Windows XP
Operating System Version: 05.01.2600
Service Pack: Service Pack 2
Internet Explorer Version: 7.0.5730.13
Central Processing Unit (CPU): Mobile Intel(R) Pentium(R) 4 - M CPU 2.40GHz
Total Memory: 510MB
I’m sorry about the length of this post but I’m trying to answer all of the questions that COMODO Support has asked me before referring me to the FORUM.
ANY HELP WILL BE GREATLY APPRECIATED BECAUSE I TRY TO KEEP MY UPDATES CURRENT AND AM NOT EVEN SURE IF GETTING THE UPDATES IS WORKING OR IF THE PROBLEM IS CONFINED TO INSTALLING THIS PARTICULAR UPDATE.