HID-compliant mouse missing in Device Manager

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#1

HID-compliant mouse missing in Device Manager
My wife has somehow messed up her laptop again. It is a Win 7 machine. The wired mouse no longer works but the touchpad still does. I have tried moving the mouse to another USB port, trying another mouse that works, restoring to a previous restore point when it still worked, unplugging everything and pulling the battery, etc. All things I have found mentioned online so far.

One thing I see is that in Device Manager under “Mice and other pointing devices” there is no entry for HID-Compliant Mouse like on my laptop and also no “Human Interface Devices” in the list. Is this the problem and how do I get those added back?

#2

Try this mcmildc

#3

I loaded it and it shows the following for HID. I tried to change it to Connected but nothing changed. Not really sure what to do to fix it but I guess this is the problem.
Device Name : Port_#0004.Hub_#0001
Description : USB Input Device
Device Type : HID (Human Interface Device)
Connected : No
Safe To Unplug : Yes
Disabled : No
USB Hub : No
Drive Letter :
Serial Number :
Created Date : 2/19/2014 3:48:50 PM
Last Plug/Unplug Date: 3/14/2014 3:51:03 AM
VendorID : 0461
ProductID : 4d0f
Firmware Revision : 2.00
USB Class : 03
USB SubClass : 01
USB Protocol : 02
Hub / Port :
Computer Name :
Vendor Name :
Product Name :
ParentId Prefix : 7&f2bc964&0
Service Name : HidUsb
Service Description: Microsoft HID Class Driver
Driver Filename : hidusb.sys
Device Class : HIDClass
Device Mfg : (Standard system devices)
Power :
USB Version :
Driver Description: USB Input Device
Driver Version : 6.1.7601.18199
Instance ID : USB\VID_0461&PID_4D0F\6&411653e&0&4

The full file:

Device Name : 0000.001a.0000.001.005.000.000.000.000
Description : USB Video Device
Device Type : Video
Connected : No
Safe To Unplug : Yes
Disabled : No
USB Hub : No
Drive Letter :
Serial Number :
Created Date : 3/16/2014 10:54:15 AM
Last Plug/Unplug Date: 3/16/2014 10:57:32 AM
VendorID : 0c45
ProductID : 6483
Firmware Revision : 0.00
USB Class : 0e
USB SubClass : 03
USB Protocol : 00
Hub / Port :
Computer Name :
Vendor Name :
Product Name :
ParentId Prefix :
Service Name : usbvideo
Service Description: USB Video Device (WDM)
Driver Filename : usbvideo.sys
Device Class : Image
Device Mfg : Microsoft
Power : 0 mA
USB Version :
Driver Description: USB Video Device
Driver Version : 6.1.7601.18208
Instance ID : USB\VID_0C45&PID_6483&MI_00\7&2fab7725&0&0000

==================================================
Device Name : 0000.001a.0000.001.005.000.000.000.000
Description : USB Video Device
Device Type : Video
Connected : No
Safe To Unplug : Yes
Disabled : No
USB Hub : No
Drive Letter :
Serial Number :
Created Date : 3/16/2014 1:19:47 PM
Last Plug/Unplug Date: 3/16/2014 1:28:56 PM
VendorID : 0c45
ProductID : 6483
Firmware Revision : 0.00
USB Class : 0e
USB SubClass : 03
USB Protocol : 00
Hub / Port :
Computer Name :
Vendor Name :
Product Name :
ParentId Prefix :
Service Name : usbvideo
Service Description: USB Video Device (WDM)
Driver Filename : usbvideo.sys
Device Class : Image
Device Mfg : Microsoft
Power : 0 mA
USB Version :
Driver Description: USB Video Device
Driver Version : 6.1.7601.18208
Instance ID : USB\VID_0C45&PID_6483&MI_00\7&f33d4bb&0&0000

==================================================
Device Name : Port_#0001.Hub_#0003
Description : Generic Flash Disk USB Device
Device Type : Mass Storage
Connected : No
Safe To Unplug : Yes
Disabled : No
USB Hub : No
Drive Letter :
Serial Number : 31BC9626
Created Date : 2/19/2014 3:48:50 PM
Last Plug/Unplug Date: 4/6/2011 6:28:27 PM
VendorID : 058f
ProductID : 6387
Firmware Revision : 1.05
USB Class : 08
USB SubClass : 06
USB Protocol : 50
Hub / Port :
Computer Name :
Vendor Name :
Product Name :
ParentId Prefix :
Service Name : USBSTOR
Service Description: USB Mass Storage Driver
Driver Filename : USBSTOR.SYS
Device Class : USB
Device Mfg : Compatible USB storage device
Power :
USB Version :
Driver Description: USB Mass Storage Device
Driver Version : 6.1.7601.17577
Instance ID : USB\VID_058F&PID_6387\31BC9626

==================================================
Device Name : Port_#0002.Hub_#0004
Description : S8100
Device Type : Still Imaging
Connected : No
Safe To Unplug : Yes
Disabled : No
USB Hub : No
Drive Letter :
Serial Number : 000030177996
Created Date : 2/19/2014 3:48:50 PM
Last Plug/Unplug Date: 10/4/2011 6:10:23 PM
VendorID : 04b0
ProductID : 0181
Firmware Revision : 1.10
USB Class : 06
USB SubClass : 01
USB Protocol : 01
Hub / Port :
Computer Name :
Vendor Name :
Product Name :
ParentId Prefix :
Service Name : WUDFRd
Service Description:
Driver Filename : WUDFRd.sys
Device Class : WPD
Device Mfg : Nikon Corporation
Power :
USB Version :
Driver Description: S8100
Driver Version : 6.1.7600.16385
Instance ID : USB\VID_04B0&PID_0181\000030177996

==================================================
Device Name : Port_#0002.Hub_#0004
Description : SanDisk Cruzer Edge USB Device
Device Type : Mass Storage
Connected : No
Safe To Unplug : Yes
Disabled : No
USB Hub : No
Drive Letter :
Serial Number : 20054256011136F0C3BE
Created Date : 2/19/2014 3:48:50 PM
Last Plug/Unplug Date: 8/21/2011 6:58:46 PM
VendorID : 0781
ProductID : 556b
Firmware Revision : 1.00
USB Class : 08
USB SubClass : 06
USB Protocol : 50
Hub / Port :
Computer Name :
Vendor Name :
Product Name :
ParentId Prefix :
Service Name : USBSTOR
Service Description: USB Mass Storage Driver
Driver Filename : USBSTOR.SYS
Device Class : USB
Device Mfg : Compatible USB storage device
Power :
USB Version :
Driver Description: USB Mass Storage Device
Driver Version : 6.1.7601.17577
Instance ID : USB\VID_0781&PID_556B\20054256011136F0C3BE

==================================================
Device Name : Port_#0002.Hub_#0004
Description : USB DISK 2.0 USB Device
Device Type : Mass Storage
Connected : No
Safe To Unplug : Yes
Disabled : No
USB Hub : No
Drive Letter :
Serial Number : 07891C4F1D03
Created Date : 2/19/2014 3:48:50 PM
Last Plug/Unplug Date: 4/12/2011 12:44:29 PM
VendorID : 13fe
ProductID : 3100
Firmware Revision : 1.10
USB Class : 08
USB SubClass : 06
USB Protocol : 50
Hub / Port :
Computer Name :
Vendor Name :
Product Name :
ParentId Prefix :
Service Name : USBSTOR
Service Description: USB Mass Storage Driver
Driver Filename : USBSTOR.SYS
Device Class : USB
Device Mfg : Compatible USB storage device
Power :
USB Version :
Driver Description: USB Mass Storage Device
Driver Version : 6.1.7601.17577
Instance ID : USB\VID_13FE&PID_3100\07891C4F1D03

==================================================
Device Name : Port_#0003.Hub_#0001
Description : SCR3310 USB Smart Card Reader
Device Type : Smart Card
Connected : No
Safe To Unplug : No
Disabled : No
USB Hub : No
Drive Letter :
Serial Number :
Created Date : 2/19/2014 3:48:50 PM
Last Plug/Unplug Date: 10/30/2013 5:22:40 PM
VendorID : 04e6
ProductID : 5116
Firmware Revision : 2.04
USB Class : 0b
USB SubClass : 00
USB Protocol : 00
Hub / Port :
Computer Name :
Vendor Name :
Product Name :
ParentId Prefix : 7&2dc7ed47&0
Service Name : S3XXx64
Service Description: SCR3xx USB SmartCardReader64
Driver Filename : S3XXx64.sys
Device Class : SmartCardReader
Device Mfg : SCM Microsystems Inc.
Power :
USB Version :
Driver Description: SCR3310 USB Smart Card Reader
Driver Version : 4.52.0.0
Instance ID : USB\VID_04E6&PID_5116\6&411653e&0&3

==================================================
Device Name : Port_#0003.Hub_#0001
Description : SanDisk Cruzer Mini USB Device
Device Type : Mass Storage
Connected : No
Safe To Unplug : Yes
Disabled : No
USB Hub : No
Drive Letter :
Serial Number : 20042103211394d2d4d4
Created Date : 2/19/2014 3:48:50 PM
Last Plug/Unplug Date: 8/27/2012 6:01:36 PM
VendorID : 0781
ProductID : 5150
Firmware Revision : 0.20
USB Class : 08
USB SubClass : 06
USB Protocol : 50
Hub / Port :
Computer Name :
Vendor Name :
Product Name :
ParentId Prefix :
Service Name : USBSTOR
Service Description: USB Mass Storage Driver
Driver Filename : USBSTOR.SYS
Device Class : USB
Device Mfg : Compatible USB storage device
Power :
USB Version :
Driver Description: USB Mass Storage Device
Driver Version : 6.1.7601.17577
Instance ID : USB\VID_0781&PID_5150\20042103211394d2d4d4

==================================================
Device Name : Port_#0004.Hub_#0001
Description : USB Input Device
Device Type : HID (Human Interface Device)
Connected : No
Safe To Unplug : Yes
Disabled : No
USB Hub : No
Drive Letter :
Serial Number :
Created Date : 2/19/2014 3:48:50 PM
Last Plug/Unplug Date: 3/14/2014 3:51:03 AM
VendorID : 0461
ProductID : 4d0f
Firmware Revision : 2.00
USB Class : 03
USB SubClass : 01
USB Protocol : 02
Hub / Port :
Computer Name :
Vendor Name :
Product Name :
ParentId Prefix : 7&f2bc964&0
Service Name : HidUsb
Service Description: Microsoft HID Class Driver
Driver Filename : hidusb.sys
Device Class : HIDClass
Device Mfg : (Standard system devices)
Power :
USB Version :
Driver Description: USB Input Device
Driver Version : 6.1.7601.18199
Instance ID : USB\VID_0461&PID_4D0F\6&411653e&0&4

==================================================
Device Name : Port_#0004.Hub_#0001
Description : SCR3310 USB Smart Card Reader
Device Type : Smart Card
Connected : No
Safe To Unplug : No
Disabled : No
USB Hub : No
Drive Letter :
Serial Number :
Created Date : 2/19/2014 3:48:50 PM
Last Plug/Unplug Date: 2/19/2014 3:48:50 PM
VendorID : 04e6
ProductID : 5116
Firmware Revision : 2.04
USB Class : 0b
USB SubClass : 00
USB Protocol : 00
Hub / Port :
Computer Name :
Vendor Name :
Product Name :
ParentId Prefix :
Service Name : S3XXx64
Service Description: SCR3xx USB SmartCardReader64
Driver Filename : S3XXx64.sys
Device Class : SmartCardReader
Device Mfg : SCM Microsystems Inc.
Power :
USB Version :
Driver Description: SCR3310 USB Smart Card Reader
Driver Version : 4.57.0.0
Instance ID : USB\VID_04E6&PID_5116\6&411653e&0&4

==================================================
Device Name : Port_#0004.Hub_#0003
Description : Intel(R) Centrino(R) Wireless Bluetooth(R) 3.0 + High Speed Adapter
Device Type : Bluetooth Device
Connected : Yes
Safe To Unplug : Yes
Disabled : No
USB Hub : No
Drive Letter :
Serial Number :
Created Date : 3/16/2014 1:19:47 PM
Last Plug/Unplug Date: 3/16/2014 5:40:34 PM
VendorID : 8086
ProductID : 0189
Firmware Revision : 69.19
USB Class : e0
USB SubClass : 01
USB Protocol : 01
Hub / Port : Hub 2, Port 4
Computer Name :
Vendor Name :
Product Name :
ParentId Prefix : 7&1c536469&0
Service Name : BTHUSB
Service Description: Bluetooth Radio USB Driver
Driver Filename : BTHUSB.sys
Device Class : Bluetooth
Device Mfg : Intel Corporation
Power : 0 mA
USB Version : 2.00
Driver Description: Intel(R) Centrino(R) Wireless Bluetooth(R) 3.0 + High Speed Adapter
Driver Version : 1.0.90.20620
Instance ID : USB\VID_8086&PID_0189\6&1264b343&0&4

==================================================
Device Name : Port_#0004.Hub_#0003
Description : Intel(R) Centrino(R) Wireless Bluetooth(R) 3.0 + High Speed Adapter
Device Type : Bluetooth Device
Connected : No
Safe To Unplug : Yes
Disabled : No
USB Hub : No
Drive Letter :
Serial Number :
Created Date : 3/16/2014 10:54:15 AM
Last Plug/Unplug Date: 3/16/2014 12:41:37 PM
VendorID : 8086
ProductID : 0189
Firmware Revision : 69.19
USB Class : e0
USB SubClass : 01
USB Protocol : 01
Hub / Port :
Computer Name :
Vendor Name :
Product Name :
ParentId Prefix : 7&228be777&0
Service Name : BTHUSB
Service Description: Bluetooth Radio USB Driver
Driver Filename : BTHUSB.sys
Device Class : Bluetooth
Device Mfg : Intel Corporation
Power : 0 mA
USB Version : 2.00
Driver Description: Intel(R) Centrino(R) Wireless Bluetooth(R) 3.0 + High Speed Adapter
Driver Version : 1.0.90.20620
Instance ID : USB\VID_8086&PID_0189\6&2cef07f7&0&4

==================================================
Device Name : Port_#0005.Hub_#0003
Description : USB Composite Device
Device Type : Unknown
Connected : Yes
Safe To Unplug : Yes
Disabled : No
USB Hub : No
Drive Letter :
Serial Number :
Created Date : 3/16/2014 1:19:47 PM
Last Plug/Unplug Date: 3/16/2014 5:40:37 PM
VendorID : 0c45
ProductID : 6483
Firmware Revision : 0.00
USB Class : 00
USB SubClass : 00
USB Protocol : 00
Hub / Port : Hub 2, Port 5
Computer Name :
Vendor Name :
Product Name :
ParentId Prefix : 7&f33d4bb&0
Service Name : usbccgp
Service Description: Microsoft USB Generic Parent Driver
Driver Filename : usbccgp.sys
Device Class : USB
Device Mfg : (Standard USB Host Controller)
Power : 0 mA
USB Version :
Driver Description: USB Composite Device
Driver Version : 6.1.7601.18328
Instance ID : USB\VID_0C45&PID_6483\6&1264b343&0&5

==================================================
Device Name : Port_#0005.Hub_#0003
Description : USB Composite Device
Device Type : Unknown
Connected : No
Safe To Unplug : Yes
Disabled : No
USB Hub : No
Drive Letter :
Serial Number :
Created Date : 3/16/2014 10:54:15 AM
Last Plug/Unplug Date: 3/16/2014 12:41:39 PM
VendorID : 0c45
ProductID : 6483
Firmware Revision : 0.00
USB Class : 00
USB SubClass : 00
USB Protocol : 00
Hub / Port :
Computer Name :
Vendor Name :
Product Name :
ParentId Prefix : 7&2fab7725&0
Service Name : usbccgp
Service Description: Microsoft USB Generic Parent Driver
Driver Filename : usbccgp.sys
Device Class : USB
Device Mfg : (Standard USB Host Controller)
Power : 0 mA
USB Version :
Driver Description: USB Composite Device
Driver Version : 6.1.7601.18328
Instance ID : USB\VID_0C45&PID_6483\6&2cef07f7&0&5

==================================================
Device Name : Port_#0006.Hub_#0004
Description : Generic- Multi-Card USB Device
Device Type : Mass Storage
Connected : No
Safe To Unplug : Yes
Disabled : No
USB Hub : No
Drive Letter : H:
Serial Number : 20090516388200000
Created Date : 2/19/2014 3:48:50 PM
Last Plug/Unplug Date: 3/16/2014 1:19:48 PM
VendorID : 0bda
ProductID : 0138
Firmware Revision : 38.82
USB Class : 08
USB SubClass : 06
USB Protocol : 50
Hub / Port :
Computer Name :
Vendor Name :
Product Name :
ParentId Prefix :
Service Name : RSUSBSTOR
Service Description: RtsUStor.Sys Realtek USB Card Reader
Driver Filename : RtsUStor.sys
Device Class : USB
Device Mfg : Realtek
Power :
USB Version :
Driver Description: Realtek USB 2.0 Card Reader
Driver Version : 6.1.7600.30126
Instance ID : USB\VID_0BDA&PID_0138\20090516388200000

#4

If one mouse works and another does not then has to to be driver related or the mouse itself. Good Luck.

Maybe ? Microsoft Easy Fix solutions have been discontinued - Microsoft Support

#5

Does the mouse work in another machine? If it doesn’t work we can safely conclude that the mouse has passed away…