I downloaded the latest version of CIS (… .522) for Vista and upon restart, logged in and CIS reported that the firewall wasn’t functioning. I ran the program update and was told there was an update available. Upon restarting, Vista now reports that it cannot startup and I am unable to use a previous restore point (as there isn’t one). In fact, I can now only get to a command prompt. Please help!!!
Edit: Btw, this laptop was using IPv6. Is CIS compatible with IPv6?
From memory, I was presented with normal startup and another option (possibly safe mode). On selecting other option, it goes into another program to repair, re-install, troubleshoot problems. Repair didn’t work and troubleshoot took me to the command line.
Sorry for sounding so vague but this isn’t my laptop and I’m not familiar with Vista yet (still using XP myself).
EDIT: Other option is “Launch Startup Repair (recommended)”
when booting your pc keep hitting F8, this will bring you in a menu, choose for safe mode with networking and the pc will start in safe mode, log in to your account and uninstall CIS. That should do the trick.
I did manage to get to this menu (don’t know how) and select “Safe Mode”. However, soon after it BSOD and reboots. Is “Safe Mode with Networking” any different? I don’t think I can access WIndows GUI at all and changes will need to be made from the command line :o.
I’m sure the problem lies with Comodo’s driver as I originally looked at this laptop because there was no connectivity (wired or wireless). Un-installing Comodo’s system driver (can’t remember exact name) when CIS had previously been un-installed (not by me) corrected this problem.
I then downloaded and installed CIS *.522 version but reported the firewall as not functioning. Next, I ran update within CIS which installed a newer version and on reboot, that was my lot BSOD
If CIS can be un-installed manually (from the command line) that might be my only option.
Just to clarify, any Vista install disks will do the trick. It does not have to be specific to the laptop you are trying to get back to life. You can download iso’s if need be. (it is not illegal to download or copy the media. it is illegal to use the OS without the license)
For backing up the data, here is a link to some freeware that may help.
My brother has got a Vista disk so I can borrow his if need be. Regarding backing up data, I’ll use G4L which I’ve found very usefull. Will need to use an external DVD drive as the built in one doesn’t seem to be working.
EDIT: Btw, thanks everyone for the help and suggestions :-TU.
While troubleshooting also consider the following as a possible contribution to the problem with the CIS driver.
We are gonna take a look to see if there are some old drivers of your previously uninstalled security programs are still around. Go to Device Manager → View → show hidden devices → now look under Non Plug and Play drivers → when you see a driver that belongs to your previous security programs click right → uninstall —> reboot your computer.
When the problem persists make sure there are noauto starts from your previous security programs download Autoruns and run it.
This program finds about all auto starts in Windows. This tool can therefore seriously damage Windows when not handled properly. After starting go to Options and choose to hide Windows and Microsoft entries and then push F5 to refresh.
Now check all entries to see if there are references to your previous security program. When you find them untick them. After unticking reboot your computer and see what happens.
Unfortunately, I can’t get into Windows at all to troubleshoot (only command line). Egemen has kindly offered some suggestions so I will try these when I return to work on Monday. Hopefully I will be able to get Vista back up and running but if this doesn’t work and without any installation medium, I may go down the Linux route (either Kubuntu or Ubuntu).
I deleted inspect.sys, cmdhlp.sys, cmdagent.sys (within Windows\System32\Drivers) and guard32.dll (Windows\System32) as suggested by Egemen and Vista was then able to load and I could logon :-TU. However, I am now getting a “The network firewall is not functioning properly” error upon logging on.
Not sure how serious this is or how easy it is to fix but I’m very happy the OS is loading now ;D.