somebody help me please i can’t udate CIS
the problem is:-
“Failed to update the virus signature database. Please check your internet connection and try again later.”
thanks in advanced
I got the exact problem with the fella at up ???
please help
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Magarlocate. What version of CIS are you using?
Mox7. Update to the latest version of 3.14 using the program updater (Miscellaneous → Check for updates). Then see what happens and report back.
Hi - I had the same problem with 3.5, I kept getting a 108 error saying that I had no Internet connectivity. So I upgraded (through the Internet :D) to 3.14. I don’t get the error message anymore, just a window that (eternally) says “Virus Database Update 30% - Please wait while the virus database is being updated. This might take a few minutes…”. No more error message, much better!! 
Bummer, didn’t wait long enough … after over an hour I got the same message, can’t connect. Same result, less detail (no reference 108), longer process …
Tried it again - same result. Tried again, same result. Tried it again … it worked!! 
Einstein (or Brown) was wrong!!!
After a clean install of CIS it will download the latest full AV database which is approx 88 MB. During that time the progress indicator will stay at 30%. The upcoming v4 is better behaved with this,
Eric, I have patiently read through this forum and that last post is wrong in my case … I have downloaded and installed the CIS today, and run the AV database updater… it has stopped three times and now has already gone to 127 meg and rising as I write here! This is costing me real money. This is useless. Please get an immediate fix as an out-of-date virus database is dangerous and your reputation will drop even further. which is a shame as the firewall has many followers would use the suite if it were not for this sort of thing.
How can I get a proper update?
Jape. Check my reply in your topic.
hello mr EricJH i can’t even update it says fail please do help me
What version of CIS are you using? When using v 3.12 or older you will have to do a clean install of CIS to be able to update the av definitions and the program its self.
When using a version older than 3.10 you cannot export/import your old configuration to the new version due to changes under the hood.