GUI freezes on sandbox popup while "Firewall Events" open. [NBZ]

Comodo Internet Security - CIS Resolved/Outdated Issues - CIS
#1

The bug/issue

  1. What you did: I have opened “Firewall Events” window from CIS GUI (not Log Viewer). Then I launched exec which caused sandboxing popup.
  2. What actually happened or you actually saw: CIS GUI freezes (gone white) like it entered in infinite loop. No other OS functions were harmed.
  3. What you expected to happen or see: no freeze
  4. How you tried to fix it & what happened: Fixed only by pressing reset button - process is protected from terminating in process explorer as well causes Windows shutdown procedure to hung.
  5. If its an application compatibility problem have you tried the application fixes here?:
  6. Details & exact version of any application (execpt CIS) involved with download link:
  7. Whether you can make the problem happen again, and if so exact steps to make it happen:
    [b]- open CIS GUI
  • open “Firewall Events” (this might also be true for “Active Connections”, “Antivirus Events”, “Defense+ Events”, however not tested)
  • run a program which is unrecognized (sandbox popup)[/b]
  1. Any other information (eg your guess regarding the cause, with reasons): I did not replicated this bug as I don’t like closing Windows with reset.

Files appended. (Please zip unless screenshots).

  1. Screenshots illustrating the bug:
  2. Screenshots of related CIS event logs and the Defense+ Active Processes List:
  3. A CIS config report or file.
  4. Crash or freeze dump file:

Your set-up

  1. CIS version, AV database version & configuration used: 5.3.176757.1236 / 7552 / custom
  2. a) Have you updated (without uninstall) from CIS 3 or 4:
    b) if so, have you tried a clean reinstall (without losing settings - if not please do)?:
  3. a) Have you imported a config from a previous version of CIS:
    b) if so, have U tried a standard config (without losing settings - if not please do)?:
  4. Have you made any other major changes to the default config? (eg ticked ‘block all unknown requests’, other egs here.): yes, many
  5. Defense+, Sandbox, Firewall & AV security levels: D+= paranoid+custom, Sandbox= on, Firewall = custom (strict in/out rules), AV = stateful
  6. OS version, service pack, number of bits, UAC setting, & account type: XP SP2 32b
  7. Other security and utility software installed: none
  8. Virtual machine used (Please do NOT use Virtual box): none
#2

Thank you for your bug report in the required format.

Moved to verified.

Thank you

Dennis