GeekBuddy malware popup shows aftr restrt evn if do not show again slctd [M1328]

1. The full product and its version:
COMODO Internet Security Premium Beta

2. Your Operating System (32 or 64 bit) and ServicePack revision. and if using a virtual machine, which one:
Windows 8.1 pro 64 bit

3. List all the configuration changes you did. Are you using Default configuration? If no, whats the difference?:
Default proactive configuration

4. Did you install over a previous version without uninstalling first, or import a previous configuration file?:
Clean install

5. Other Security, Sandboxing or Utility Software Installed:

6. Step by step description to reproduce the issue. Or if you cannot reproduce it, what you actually did before it happened, step by step:
1: Run a malware file which will be detected.
2: When the GeekBuddy popup appears, check " Do not ask me this question again"
3: Then restart the computer.
3: Note that after restarting the computer, if malware is again found the popup appear again. However, checking “Do not ask me this question again” does work correctly as long as the computer is not restarted.

7. What actually happened when you carried out these steps:
After selecting “Do not ask me this question again” from a GeekBuddy malware popup, if the computer is restarted, you will again receive this popup if malware is detected again.

8. What you expected to see or happen when you carried out these steps, and why (if not obvious):
If “Do not ask me this question again” is selected, you should never receive another GeekBuddy malware popup message, even if the computer is restarted.

9. Any other information:
This did not happen with V7.

I can confirm that this happens, I click ‘Do not show this again’ then click ‘Clean myself’ or whatever it is but then once another file is detected it will ask again.

Edit: As stated in the OP it seems like it may be an issue when you clean out your logs, I believe it somehow resets the notification.

Please do test whether this happens if the logs are not cleared, or if it exclusively happens only after clearing the logs. If we can be sure that it is the clearing of the logs which causes this I can forward this to the devs.

However, lhgamd, please create and attach a diagnostics report to your first post. If you are not sure how to do this please feel free to ask.

Thank you.

After a small bit of testing, in my case clearing the log did not make the geekbuddy popup appear, however once I restarted my computer and made Comodo detect the file, geekbuddy support popped up.
So it does not look like a log issue, but when you restart your PC it’s as if Comodo thinks it has never detected anything before.

Edit: The OP was saying after clearing his logs it was happening to him, however in my case clearing the logs was not enough for Geekbuddy to popup again. Either it’s a different but similar issue or the OP had restarted between detections.

Do you mean that on your system you must clear the logs, then restart the computer? Only after this does it show the Geekbuddy popup again? Is that what you meant, or do you mean that just restarting the computer is sufficient?


TJ888, can you please answer my previous question so I can better understand this issue.
lhgamd, please also let me know if this happens for you only if the logs are reset. I need this information in order to forward this to the devs.


Sorry I’ve been quite busy in the last few days and today, however I just tested it now and this is the results-
If a file is detected and I tick ‘Do not show again’ on the GeekBuddy ad, if I restart the computer, this popup will reappear. The logs do NOT need to be cleaned.

Simply a restart is all it needs for Comodo to display the GeekBuddy ad again even after pressing ‘Do not ask again’

Thank you. I have edited your first post, and altered the title. Please let me know if everything is correct. Also, please create and attach a diagnostics report to your first post. If you have any questions about how to do that please feel free to ask.

Thanks again.

PM reminder sent.

I would really like to forward this to the devs. However, without a diagnstics report there is not enough information for the devs to figure out what is causing this.

TJ888, if you are able, could you please provide a diagnostics report from your computer. This is less than optimal, but as you are experiencing the same issue this may allow me to forward this for investigation. However, it would certainly be best if lhgamd supplied this as well.


Here is a diagnostic from my PC.
By the way, do you have any idea when the ignore once option will be fixed (you have to click it like 7+ times before something gets temporarily ignored. This has been a problem for many version before)

[attachment deleted by admin]

Thank you very much for your report in standard format, with all information supplied. The care you have taken is much appreciated by Comodo, and will increase the likelihood that this bug can be fixed.

Developers may or may not communicate with you in the forum or by PM/IM, depending on time, availability, and need. Because you have supplied complete information they may be able to replicate and fix the bug without doing so.

Many thanks again.

The devs have marked this as fixed. I will therefore move this to Resolved.

If this is still happening on your computer please respond and let me know.

Thank you.