FW config - updating leaves main GUI showing 'never updated' [M325] [v6]

Comodo Internet Security - CIS Resolved/Outdated Issues - CIS
1

A. THE BUG/ISSUE (Varies from issue to issue)
[ol]- Summary - Give a clear summary in the topic subject, NOT here.

  • Can U reproduce the problem & if so how reliably?: Yes
  • If U can, exact steps to reproduce. If not, exactly what U did & what happened:

a. Firewall mode insatalled
b. update checked
c. CIS main show ‘last update: never updated’

  • If not obvious, what U expected to happen: last update : Antivirus not installed or COMODO Internet Security update
  • If a software compatibility problem have U tried the conflict FAQ?: no
  • Any software except CIS/OS involved? If so - name, & exact version: no
  • Any other information, eg your guess at the cause, how U tried to fix it etc: no
  • Always attach - Diagnostics file, Watch Activity process list, dump if freeze/crash. (If complex - CIS logs & config, screenshots, video, zipped program - not m’ware)
    [/ol]

B. YOUR SETUP (Likely the same for each issue, so you can copy forward)
[ol]- Exact CIS version & configuration: CIS 6.0.264710.2708

  • Modules enabled & level. D+/HIPS, Autosandbox/BBlocker, Firewall, & AV: Firewall Config (no edit)
  • Have U made any other changes to the default config? (egs here.):no
  • Have U updated (without uninstall) from a CIS 5?:no
    [li]if so, have U tried a a clean reinstall - if not please do?: yes
    [/li]- Have U imported a config from a previous version of CIS: no
    [li]if so, have U tried a standard config - if not please do: yes
    [/li]- OS version, SP, 32/64 bit, UAC setting, account type, V.Machine used: Windows 7 SP1 Korean 32bit, UAC Off, Administrator, no VM
  • Other security/s’box software a) currently installed b) installed since OS: a= sandboxie (but no active)
    [/ol]

[attachment deleted by admin]

2

i wonder this would show a date if the program updated, not the av database.

3

COMODO Help Document

last update?

Comodo Virus database in order to ensure that your system is eligible for the Guarantee coverage. Make sure that the virus database of your CIS installation has been updated to the latest one.
The update status is indicated next to ‘Last Update’ in the’Virus Defense’ box of the CIS main interface and with a green tick mark and the text ‘All Systems are active and running’ in the lower left corner of the main interface.
If your virus database is not up-to-date, click the link next to ‘Last Update’ in the ‘Virus Defense’ box to update to the latest version.

4

Is my summary correct savit?

Best wishes

Mike

5

Also could you please append your watch activity process list and CIS diagnostics file

Best wishes

Mouse

6

Ok~ submiited :slight_smile:

compress file is included COMODO KillSwitch.csv and CisReport

7

Thanks Savit, much appreciated

Mouse

8

Thank you very much for your report in standard format, with all information supplied. The care you have taken is much appreciated by Comodo, and will increase the likelihood that this bug can be fixed.

Developers may or may or may not communicate with you in the forum or by PM/IM, depending on time availability and need. Because you have supplied complete information they may be able to replicate and fix the bug without doing so.

Many thanks again

Mouse

9

Can you please check and see if this is fixed with the newest version? Please let us know whether it is fixed or you are still experiencing the problem.

Thank you.

PM sent.

10

Savit has confirmed that this is fixed.

Thus, I will move it to Resolved.