When I first run a full scan of my computer the scan percentage does not show up until the scan percentage is above 75% or so. Even the second time it does not show up for a while, although it is less than 75%.
A. THE BUG/ISSUE:
What you did:
After installing CIS, and letting it run a full scan and then restart, I run a full scan. However, the scan percentage did not show up until after about 75%.
What actually happened or you actually saw:
It scanned just fine, but the scan percentage did not show up until after about 75%.
What you expected to happen or see:
I expected the scan percentage to start from 1% and increase correctly to 100%.
How you tried to fix it & what happened:
If a software compatibility problem have you tried the compatibility fixes (link in format)?:
Details & exact version of any software (except CIS) involved (with download link unless malware):
Whether you can make the problem happen again, and if so precise steps to make it happen:
Just run a full scan with CIS on my computer. This also happens on subsequent scans, although the scan percentage will show up earlier, although by no means from the beginning.
Any other information (eg your guess regarding the cause, with reasons):
I’m not sure what causes this.
B. FILES APPENDED. (Please zip unless screenshots).:
A diagnostics report file (Click ‘?’ in top right of main GUI) Required for all issues):
Screenshots of the 6.0 Killswitch Process Tab (see Advanced tasks ~ Watch Activity) or 5.x Active Process List. If accessible, required for all issues::
Screenshots illustrating the bug:
Screenshots of related CIS event logs:
A CIS config report or file:
Crash or freeze dump file:
Screenshot of More~About page. Can be used instead of typed product and AV database version:
Information provided below.
C. YOUR SETUP:
CIS version, AV database version & configuration:
Comodo Internet Security Version 6.0.260739.2674
a) Have you updated (without uninstall) from a previous version of CIS:
b) if so, have you tried a clean reinstall (without losing settings - if not please do)?:
a) Have you imported a config from a previous version of CIS:
b) if so, have U tried a standard config (without losing settings - if not please do)?:
Have you made any other major changes to the default config? (eg ticked ‘block all unknown requests’, other egs here.):
No, it is default.
Defense+, Sandbox, Firewall & AV security levels:
OS version, service pack, number of bits, UAC setting, & account type:
Windows 7 x64 (Service Pack 1)
Other security and utility software currently installed:
Just Comodo System Utilities and CCleaner.
Other security software previously installed at any time since Windows was last installed:
Virtual machine used (Please do NOT use Virtual box)[color=blue]:
Not a virtual machine.
Thank you very much for your report in standard format, with all information supplied. The care you have taken is much appreciated by Comodo, and will increase the likelihood that this bug can be fixed.
Developers may or may or may not communicate with you in the forum or by PM/IM, depending on time availability and need. Because you have supplied complete information they may be able to replicate and fix the bug without doing so.
CIS version: 6.0.264710.2708 (Premium edition)
OS version: Windows 7 x86, Home Premium Edition
What you did: Run Quick, Full and Custom Scans
What you actually saw: There was no progress percentage indicator in the window icon (1.jpg). When scan was aborted or finished properly, the icon showed 100% (2.jpg).
What you expected to happen or see: Progress percentage indicator should be shown during scanning as in Rating Scan (3.jpg)
We would very much appreciate it if you would be kind enough to edit your report to put it in the standard format and add any additional information requested, as this will make it much easier for the developers to diagnose and fix the problem.
The reasons we need all the information in the format, though they may not seem directly relevant to the issue are explained here.
If you are able to do this we will forward this post to the format verified board, where it is more likely to get looked at by developers. You can find assistance using red links in the format and here. If you need further help please ask a mod. If you do not add the information after a day or two we will forward this post to the non-format board. If this happens we will tell you how to rectify this if you wish to.
In the current process we will normally leave it up to you whether you want to make a report in standard format or not. However we may remind you if we think a bug of particular importance.
Rather than having to effectively become an employee to ensure that I follow all of the stringent rules of reporting that you have established, would it not have made more sense for the online tech that responds to the GeekBuddy connection to capture the very same information that you are requesting during the time of the online connection?
Typically, the technician has a direct rdp connection into the computer and should be much more versed in collecting the data, particularly since they are responding to the “call” right at that time. Perhaps you should make this SOP for technicians to ask permission of the paid user to authorize the collection of the report data during the geek buddy call, after which the collected report can then be turned over to the development department, and probably along with the transcript of the GeekBuddy chat session, as well as any notes made by the technician of what the technician did in an attempt to resolve the issue.
Now that I think of it, now that I am aware of the data collection specifications that you have established, during future GeekBuddy sessions, I will make it a point of reminding the technician to collect the data, submit the report, if applicable, to the dev dept., and ask for a confirmation copy to be sent to me for followup. There should then be a case number that the user can track so that the user knows when or if the problem is ever resolved.
We are all trying like mad to get Comodo to give priority to automated reporting. Involving Geekbuddy is an interesting idea.
Meanwhile in order to give the best chance of resolving an issue a report in standard format is your best strategy. It’s much easier than it seems - just cut and paste the format, and put your answers after the colons. The entire second section can be re-used if you have another issue to report.