I am attempting to backup to a folder through the FTP Server option. The server is my Asus router RT-N56U accessed through the DDNS service myname.asuscomm.com. The login process is successful; however CB only displays the root directory and NOT the folder list. Thus, I cannot perform the backup.
I can access and receive the folder list when I login to this FTP server through any of the browsers IE8, Chrome, or Firefox.
We found a potential issue that might be causing the error during backup and the listing not to work.
Please try one of these exes and confirm us if the problem is fixed. Place it in your installation folder and use this exe instead of CBU.exe:
I tried the 64 bit; it did not work; same exact behavior: login appears to be successful, however, no folder list.
Some clarification on how to use this GUI.exe.
I clicked on it and it downloaded the program GUI_Feb6_1149_x64.exe which I placed in the COMODO Backup directory and then I double clicked it and the CB came up.
Please try again now.
We changed the transfer type since binary seemed to be not supported, so the backup should work fine.
Also, we made some changes in directories listing, so this should work fine too.
Please let us know if it works.
At this point, I would like to thank you for your prompt attempts to address this issue. However, it has become increasingly time consuming for me and I have decided that it is not important enough to continue the debugging process.
It is a lot more important for me to figure out how to perform a system restore. More on that at my other post “Restore System Disk”.