Frequent Random CIS Crashes [NBZ]

The bug/issue

  1. What you did: Nothing in particular
  2. What actually happened or you actually saw: Crash reporter launched.
  3. What you expected to happen or see: No CIS crashing.
  4. How you tried to fix it & what happened: n/a
  5. If its an application compatibility problem have you tried the application fixes here?: n/a
  6. Details & exact version of any application (execpt CIS) involved with download link: n/a
  7. Whether you can make the problem happen again, and if so exact steps to make it happen: n/a
  8. Any other information (eg your guess regarding the cause, with reasons): n/a

Files appended. (Please zip unless screenshots).

  1. Screenshots illustrating the bug: n/a
  2. Screenshots of related CIS event logs and the Defense+ Active Processes List: n/a
  3. A CIS config report or file: Attached
  4. Crash or freeze dump file: Attached

Your set-up

  1. CIS version, AV database version & configuration used: 5.3.181415.1237, 8051, Proactive
  2. a) Have you updated (without uninstall) from CIS 3 or 4: No
    b) if so, have you tried a clean reinstall (without losing settings - if not please do)?: n/a
  3. a) Have you imported a config from a previous version of CIS: No
    b) if so, have U tried a standard config (without losing settings - if not please do)?: n/a
  4. Have you made any other major changes to the default config? (eg ticked ‘block all unknown requests’, other egs here.): Some (see attached config file)
  5. Defense+, Sandbox, Firewall & AV security levels: D+= Safe, Sandbox= Enabled, Firewall = Custom, AV = Stateful
  6. OS version, service pack, number of bits, UAC setting, & account type: WinXP Pro SP3 32 Bit, Administrator
  7. Other security and utility software installed: MBAM and SAS on Demand
  8. Virtual machine used (Please do NOT use Virtual box): n/a

I’ve been experiencing frequent random crashes of CIS lately. Sometimes I’ll come back from screensaver to find it crashed and other times it will just crash when surfing the Net. I can’t blame the crashes on any particular software program because of the randomness. The crash reporter always fails to send the report. I’ve been sending the reports manually on every crash. These crashes have been happening lately (within the past few weeks). CIS was running smoothly until recently. I’ve attached the latest dump and my config files. Hope this helps. I haven’t heard anything from the previous emails.

[attachment deleted by admin]

Could you please supply the missing information and post it in your first post.

  1. OS version, service pack, number of bits, UAC setting, & account type: WinXP Pro SP3 32 Bit

Thank you


By account type, do you mean Administrator? If so, it is Administrator. There are no other profiles on my computer.

Thank you for your bug report in the required format.

Moved to verified.

Thank you