Firewall shuts down after clicking the "Diagnostics" option [RESOLVED]

Comodo Internet Security - CIS Firewall Help - CIS
#1

Hi,

I’ve always been pleased with the Comodo firewall suite. However, I’ve been facing a couple of problems after updating to version 3.8.65951.477:

  1. When I click on the “Diagnostics” option, the firewall shuts down and the icon disappears from the system tray.

  2. Secondly, I remember seeing many options when a new executable/service runs. For example, I remember seeing options like “Trusted Applications” etc. However, all I can see is “Installer or Updater” option. What is wrong? Where am I screwing up? I’ve attached a screenshot also.

  1. I did a system restore and the “Diagnostics” issue seems to have disappeared.

Any assistance would be appreciated!

System specifications:

Windows XP SP 3

#2

Hello.

Nice you got one issue solved.

Do you run any additional security products that you think could interfere with CIS?

Check D+ > advanced > Predifined security policies… If you only got “installer or updater” there then somehow those other rules are missing…

#3

[at] Monkey Boy: Thanks for your response! But I see nothing in the predefined security policies window!!! :frowning:

It simply says “There are no items to show”.

I’ve never faced such a situation before.

Do you think I will need to do a fresh install of CIS?

I also use McAfee Virus Scan Enterprise 8.7.0i, though that has never caused conflicts with Comodo.

#4

If it shows no predefined policies, then IMO I would suggest a clean install to resolve it.

#5

Did a clean Install and the problem vanished. Thanks!

But I would like to know what caused it in the first place.

Is it possible that some of the components got corrupted?

#6

Yes, this is quite possible.
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