Firewall continues to try update

Hello everybody, how are you? In first place, I want to apologize for my English. I hope that all you can understand what I’m trying to talk about.

Well, my problem is because my Comodo Firewall continues to say there are a new version of the software but I already have the last version, the 5.10.228257.2253. When I go manually to the update option, the program says that my product is the lastest vesion. So why a icon continues to appearing says that there are a update to the same version that I already own?

I already unninstaled and reinstalled again and the problem continues. Please, can somebocy help me, please?

Thanks, people.

Nobody knows? ???

Hi AsaNoturna,
I am not sure why it is telling you there is an update seeing you have the latest.
It will check for updates and show an update icon during the check.
You can disable this by unticking Automatically check for program updates found under More, Preferences, General settings.

yeah, it’s very strange and annoying. Well, thanks anyway, unfortunally I think that I’ll need to do what you said.

Hi AsaNoturna,
You could try the following,
Are you getting repetitive update notices?

BTW, no apology required your English is fine. :slight_smile:

Thanks for your help, captainsticks :-TU
I did that steps in your tutorial and now I’ll see if the update icon continues or not to appearing saying that there are a new version of Firewall. I’ll give a reply in this topic saying if it worked. Thanks again. :slight_smile:

yeah, unfortunally the problem continues. The update icon saying there are a new version of the software appeared again a few minutes ago. :frowning:

Hi AsaNoturna,
Sorry that didn’t solve the issue.
It might be worth considering a uninstall/reinstall if you felt like going that far, or just disable the updates for now and wait for Version6.

I’m seeing the same thing happen here. Basically, Comodo checks for updates (icon appears in the system tray), double-click icon and it says that a newer version is available. Click the link in the dialog box, browser opens, page loads and it says the latest version is v5.10.228257.2253, which I already have installed according to More/About. This is certainly not the case where the “official pages are usually several days behind with both providing the latest version and release notes”.

I have a far more pressing issue were CFP.exe crashes. It has happened as quickly as when the computer boots, but more frequently it happens when the computer reboots. The crash is so deep that WinXP has a difficult time killing the CFP.exe process, resulting in the computer taking anywhere between 3 to 5 minutes to get past the dead CFP.exe crash. “End Process” and “End Process Tree” have no effect on CFP.exe once crashed.

I intend to reinstall and see if that fixes that crash issue and perhaps also as a side benefit, also fixes the erroneous updates.

Removed the latest version of CIS and installed the latest version of CF. Both versions are the same. Comodo insists that there is a newer version available and of course, it’s the same version. This doesn’t happen when a manual check is performed. If I was going to take a guess, I would say that it’s a server issue announcing the wrong version or a bug in Comodo that’s creating a disconnect between automatic and manual checks that a reinstall will NOT fix.

Solution: Disable automatic updates.

Does any of you remove entries from the Trusted Software Vendors list? That may trigger this alert as well. CIS will then put the entries back.

I wasn’t sure what the “Trusted Software Vendors list” was until I did a Google search and apparently it has something to do with Defense+. While I did a clean install of CF and whatever vendors are included in the list are unmodified from the defaults – I normally completely disable Defense+. I would find it odd that disabling Defense+ would be enough to cause half of Comodo’s update mechanism to fail.

If you did not make changes to the TSV list then that is not what is causing it.

When CIS is running the program updater it will show a second Comodo shield in the systray area for up to 10s. Do you click on that icon and does that cause the message about the update to appear? Or does the message about the update show up by its self?

The updater will show the second Comodo shield in the System Tray. While the second Comodo shield icon is displayed, double-clicking the icon will display the update dialog box. In the update dialog box Comodo reports that an update is available, which is not true. The update does not show up by itself.

I will try to grab a snapshot of this taking place. Unfortunately, the appearance of the second Comodo shield icon is unpredictable and even if the second Comodo shield icon is double-clicked, the update dialog box will automatically close – not leaving a lot of time to grab the snapshot.

If there is a program update then CIS will show a notification as well. Don’t click on it if there is no notification. Clicking on it causes the confusion.

As time permitted, I managed to grab a snapshot of the issue. Below, the embedded image shows Comodo’s “About” dialog box next to the “Updater” reporting that an update is available.

As of this time, the above image clearly shows that there is a differing opinion between the reality of the situation and the phantom update. Clicking the “Update Details” link confirms that no update is available. However, it would be a incredible repetitive waste of time if I literally trusted Comodo and clicked “Yes” without verifying first that an update was available.

If the way it works is intentional, then I respectfully disagree. The confusion is in the way the automatic checker interacts with the user. There shouldn’t be two Comodo icons unless an update is actually available. What would be better is only one icon, the original existing Comodo icon, with a notification pop-up which would be clickable, that an update is available. Sort of like how other programs interact with a user in these matters.

Again, if intentional, the updater shouldn’t have hard-coded text which always assumes an update is available. The checker should be flexible to truthfully indicate the correct status of an update, similar to how a manual check works. I believe these things contribute to the futility and highly unintuitive confusing nature of the automatic check mechanism. If this is what’s happening, the automatic update checker is in serious need of an update of it’s own. :slight_smile: