File Explorer crashes

Comodo Internet Security - CIS Install / Setup / Configuration Help - CIS
1

Hello

I have a problem in 1 PC. After the instalation of CIS, when I try to go to File Explorer, it crashes and sometimes I get an empty screen and have to reboot. Working with other programs it’s OK.

I have read a topic here at the forum, about disabeling CTFMON and it helped to get better, but it still happens.

What should I do to solve this?

Thanks

2

Which program crashes? File Explorer?

Look under Defense + → Common Tasks → View Defense + Events and see if there are logs regarding File Explorer. Please post a screenshot of the logs.

3

Hello

Here are the logs of Defense+ and Anti-virus. The log of the Firewall is empty,

Thank You

[attachment deleted by admin]

4

You should also check your windows event viewer for any errors. To access the event viewer, simply run eventvwr.exe

Hope this helps

Cheers

5

Hi

I have unninstaled Winzip, but the problem still remains.
Any sugestions?

Thanks

6

Hi

Sorry for insisting, but there’s no more ideas??

7

Does the same thing happen when you disable D+? Go to Defense + → Advanced → Defense + Settings → untick “Deactivate the Defense + permanently requires a reboot” → reboot as requested.

Does this solve the problem or does it persist?

8

Hello

I’m sorry for the late response, but the option was already unticked.
Any more options??

Thanks

9

Do it again ! ! !

It is a bit like the carnival game “Whack a Mole”

On XP Home + SP3 I have found at least 3 different mechanisms by which CTFMON will resurrect itself.

Alan

10

First of all apologies I made a mistake in my previous post I should have said untick “Deactivate the Defense + permanently requires a reboot”

Please try this and report back whether that fixes it or not. I am asking this to see if there is a compatibility problem or not.

I will fix my previous post as well.