False Positive

Comodo Internet Security - CIS AV False Positive/Negative Detection Reporting
1

When I try to install the Chrome version of our browser app in Windows 7 and Windows 8.1, you are flagging us in your “Comodo behavior blocker”, causing the need to select the “Run Unlimited” more than once to fully install the browser app. Is there any way to eliminate this step?

[attachment deleted by admin]

2

Hi ShopAtHomeAssociate,

Thank you for reporting this.
We’ll check it and get back to you soon.

Best regards
Qiuhui.■■■■

3

Hi,

This is to inform you that the reported file with SHA1 <80702d38bfa41b8cc3285b07879badc5b40da08c> is not detected by AV database Version <18939> of COMODO Internet Security <7.0.317799.4142>.
Please Update you AV database and scan it again.

Best regards
Qiuhui.■■■■

4

You should make a whitelist request here.

5

Hi Qiuhui.■■■■,
I’m still seeing the same messages - in the “Comodo behavior blocker”, in both Win 7 and Win 8.1 and on both IE and Chrome. I’ve updated my AV database several times, including just a few minutes ago. This happens on the install, not a post-install scan.
Can you look into this again? The install link is http://www.shopathome.com/sahpages/freetoolbar.aspx.

Thanks

6

The behavior blocker runs on Comodo “safe” list, not by the antivirus. If a file is picked up by the Behavior blocker it is unknown and should be submitted to Comodo for analysis. If you distribute the file in question than you can apply here (Comodo Firewall | Get Best Personal Firewall Software for $29.99 A Year) for your file to be considered for whitelisting.

7

Thanks for the info! I’ve made the application.

8

I have not heard anything back about our Trusted Vendor request and we’re still having the same “Isolation” problem. I’ve filled out the form at (http://internetsecurity.comodo.com/trustedvendor/signup.php) more than once, but have not heard back from anyone.

What can I do to expedite this?

Regards,

Marc Fogel

9

Post a reply here & watch that topic for updates.
It should take around 1~3 weeks.

Hope it helps.

10

Response to your submission is here.

Hi ShopAtHomeAssociate,

Your request cannot be processed “shopathome toolbar” is potentially unsafe to whitelist.

Thanks,
HARINARAYANAN D

11

Can you tell me why it is considered unsafe? You were not blocking us before we noticed this in August. Are there criteria from your company that we need to meet?

12

Here is Some details about TVL Criteria from Comodo staff

13

If not here, then where do I go to get details or dispute your decision?

14

Sorry for the misunderstanding. I’m just a user. :slight_smile:
Additionally, please check here for more information.

I’m guessing that you could create a support ticket.
https://support.comodo.com/index.php?/Tickets/Submit

Hope it helps.