False Positive

Comodo Internet Security - CIS AV False Positive/Negative Detection Reporting
1

Our files which is the executable file for installing our application, and the Casino Software produced for and licensed by our company is being mistakenly classified as Adware by Comodo Antivirus. In other words Comodo is issuing a “false positive” against this important file. We present this request, along with the subject file, in order to provide Comodo with details about the file in question so that Comodocan verify that such allegations of the Antivirus are false. Our program connects to the internet for different reasons, such as to download resource files (program art) and to communicate back to the server so that the player’s game activity is recorded. However, we never allow nor have we programmed this application to be Adware. This errant classification is hurting our business and we respectfully request that it be corrected.

We have a lab with several virtual machines, in each machine we have installed an AntiVirus. We have the license of Comodo under wfernandez@desertdevco.com.

Today I received an email of you saying the file T is not detected by Comodo Internet Security version 7.0.317799.4142 with database version 18456. However I updated the virus definitions and the file is still being blocked. …

Can you help me please ?

The password file is infected

[attachment deleted by admin]

2

Hi, aaraya

Thank you for your submission.
We’ll check these.

Best regards
Chunli.chen

3

Thanks…
This issue is very important for us. I really appreciate all your help

4

Hi,aaraya

Reported files are still not detected.
Please update to AV database Version <18458> of Comodo Internet Security Version<7.0.317799.4142> and confirm it.

Regards
Chunli.chen

5

What’s the detection name?

6

Hi,
I don’t know the name because the message doesn’t display it. Attached the image with the message that I got.

[attachment deleted by admin]

7

Steps to reproduce the issue

  1. Open the browser i.e http://www.winpalace.im/
  2. Click on DOWNLOAD NOW
  3. Click Run button
    ---- Message displayed
8

This is not a false positive. That’s just an alert of the behavior blocker.

Please report it here: https://forums.comodo.com/news-announcements-feedback-cis/submit-applications-here-to-be-whitelisted-2014-t100712.0.html

9

Thanks,
If I submit our applications in this link, will the warning message disappear ?

10

I think it will.

11

Or you can try here: Comodo Internet Security - Trusted Vendor List Sign Up