False Positive on our software/application

Comodo Internet Security - CIS AV False Positive/Negative Detection Reporting
#1

Good morning,

My name is Sola Gbolade and I work as a Business Analyst for Xaviant, LLC. We are under contract with RealTime Gaming regarding software enhancements, software support and issues.

It seems that your anti-virus software Comodo has again flagged our application/software installer as malware which is not the case.

According to our records your definition version 2517 flagged our software as UnclassifiedMalware.

Apart from having this flag/classification removed now, we would also like to know what steps we have to take to prevent this from occurring in the future.

Since I cannot email the file, you can download it from the below link:

http://www.casinohelponline.com/avfiles/smartdownload.zip

File is also attached.

Should you have any questions or require documentation from us please do not hesitate to ask. I look forward to hearing from you in the near future and wish to thank you for your continuous help on this important matter.

Sola Gbolade
Business Analyst
sola.gbolade@xaviant.com

Xaviant

Cell +1 678 522 4631

http://www.xaviant.com
Where all will be made clear

[attachment deleted by admin]

#2

Hello Sola.
Thanks for your submission
we will check the file, and if it’s a false-positive, needed changes will be made
kindest regards,
Alexey

#3

Hi Sola.G,

This FP has been fixed. Please check in virus signature database 2521.

Regards,
hailong.■■■■