Hello, I used your internet security system for over a year. You truly have a masterwork product whom I like very much.
However, here is an issue I tried to correct many times, and getting desperate doing so.
Each time I try to update (since around 2 months ago) CIS, the following error message appear:
see attached image.
I use windows vista service pack 2, my internet connection work perfectly(I tried updating other programs), and i tried to reinstall 2 times without success.
I’m a kind of noob in computers, so I need professional help. Thank you in advance.
The bug/issue
-
What you did:
Trying to update Comodo -
What actually happened or you actually saw:
See image -
What you expected to happen or see:
Succesfull update -
How you tried to fix it & what happened:
comodo reinstallation -
If its an application compatibility problem have you tried the application fixes here?:
No other of my installed applications are in contradiction to Comodo. -
Details & exact version of any application (execpt CIS) involved with download link:
None -
Whether you can make the problem happen again, and if so exact steps to make it happen:
Just try to update Comodo, it will happen again. -
Any other information (eg your guess regarding the cause, with reasons):
No idea, seriously.
Your set-up
-
CIS version, AV database version & configuration used:
No idea, Im noob. -
a) Have you updated (without uninstall) from CIS 3 or 4:
No -
a) Have you imported a config from a previous version of CIS:
No -
Have you made any other major changes to the default config? (eg ticked ‘block all unknown requests’, other egs here.):
No -
Defense+, Sandbox, Firewall & AV security levels: D+= , Sandbox= , Firewall = , AV =
All to safe mode -
OS version, service pack, number of bits, UAC setting, & account type:
Windows Vista, 64bits, service pack2(or 3 I dont know) -
Other security and utility software installed:
Avast, Super anti spyware, Spybot S&D. -
Virtual machine used (Please do NOT use Virtual box):
None
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