Exclusions are not Working [NBZ]

Antivirus continues to give alerts for excluded items
Even though Stardock Fences Pro v1.1 is excluded from virus scanning i recieve an alert for it at startup of my PC

The bug/issue

  1. What you did:I installed Stardock Fences Pro v.1.10 and right after it was installed I added it as a trusted file and added it to antivirus exclusion
  2. What actually happened or you actually saw:After a reboot I got an alert for Stardock Fences Pro v1.10 being a trojan
  3. What you expected to happen or see:I expected a start up without an alert message about Stardock Fences v1.10 being a trojan even though it really isn’t a trojan
  4. How you tried to fix it & what happened:I added it to exclusions again but it didn’t work,I reinstalled both CIS and Stardock Fences Pro v1.10 but it did not work,Finally I disabled scan memory on start and the alerts stopped but that makes my system less secure so I don’t want to do that.
  5. If its an application compatibility problem have you tried the application fixes here?:Yes
  6. Details & exact version of any application (execpt CIS) involved with download link: Stardock Fences Pro v1.1.0.375 there is no download link you need to buy a license nd then install an app known as Impulse and download it through the app but you have to register Stardock Account Management - Create Account
  7. Whether you can make the problem happen again, and if so exact steps to make it happen:1.Istall Stardock Fences pro v1.1,2.Restart the computer and you will get an alert if or if you don’t add it to exlusions
  8. Any other information (eg your guess regarding the cause, with reasons):I honestly think it’s a bug within CIS because it keeps displaying alerts for an app I told it to exclude from it’s virus scan which shows its not reading my exclusion list

Files appended. (Please zip unless screenshots).

  1. Screenshots illustrating the bug:



  2. Screenshots of related CIS event logs and the Defense+ Active Processes List:
  3. A CIS config report or file.
  4. Crash or freeze dump file:

Your set-up

  1. CIS version, AV database version & configuration used:CIS v 5.3.175888.1227,AV 7468,Internet security
  2. a) Have you updated (without uninstall) from CIS 3 or 4:no
    b) if so, have you tried a clean reinstall (without losing settings - if not please do)?:yes
  3. a) Have you imported a config from a previous version of CIS: no
    b) if so, have U tried a standard config (without losing settings - if not please do)?:yes
  4. Have you made any other major changes to the default config? (eg ticked ‘block all unknown requests’, other egs here.):none
  5. Defense+, Sandbox, Firewall & AV security levels: D+=clean pc mode , Sandbox=enabled , Firewall =safe mode , AV =on access
  6. OS version, service pack, number of bits, UAC setting, & account type:Windows 7 ultimate,SP1,32bit,ON,Administrator
  7. Other security and utility software installed:none
  8. Virtual machine used (Please do NOT use Virtual box):none

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okay I put it in the format you’ve asked

Thank you for your bug report in the required format.

Moved to verified.

Thank you