Error Message while cleaning submitted files and right-clicking after [M1022]

A. THE BUG/ISSUE (Varies from issue to issue)
[ol]- Summary - Give a clear summary in the topic subject, NOT here.

  • Can U reproduce the problem & if so how reliably?:
    Every time.
  • If U can, exact steps to reproduce. If not, exactly what U did & what happened:
    1: Open the Advanced Settings window, go to “Security Settings” => “File Rating” tab, and go to “Submitted Files”.
    2: Inside this window right-click on any submitted file and select Clean.
    3: Then right-click again.
    4: CIS will throw up an error message saying that “The parameter is incorrect” as in the attached picture to this topic.
    5: If you click “OK” button, and then right-click again on the “Submitted Files” window, the right-click menu doesn’t appear.
    6: The right-click menu is available if you open other windows or close the “Submitted Files” window and open it again.
  • If not obvious, what U expected to happen:
    The right-click menu should appear and successfully submitted files should be cleaned without any error shown.
  • If a software compatibility problem have U tried the conflict FAQ?:
  • Any software except CIS/OS involved? If so - name, & exact version:
  • Any other information, eg your guess at the cause, how U tried to fix it etc:
    This behavior happens only if you select a file from the “Submitted Files” window. If no file is selected then no error will appear. Also, there is no reason for the “Submitted Files” window to become unusable to right-click unless it is closed or re-opened.

[ol]- Exact CIS version & configuration:
CIS 7.0.317799.4142

  • Modules enabled & level. D+/HIPS, Autosandbox/BBlocker, Firewall, & AV:
    Default Configuration.
  • Have U made any other changes to the default config? (egs here.):
  • Have U updated (without uninstall) from CIS 5 or CIS6?:
    [li]if so, have U tried a a clean reinstall - if not please do?:
    [/li]- Have U imported a config from a previous version of CIS:
    [li]if so, have U tried a standard config - if not please do:
    [/li]- OS version, SP, 32/64 bit, UAC setting, account type, V.Machine used:
    OS: Windows 7 Home Basic 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
    UAC: Disabled
    Account type: Administrator
  • Other security/s’box software a) currently installed b) installed since OS, including initial trial security software included with system:
    a=None b=None

[attachment deleted by admin]

Let me see if I am understanding this correctly. Please let me know if the below steps are correct.

1:Go to Advanced Tasks => Submit Files.
2:Start submitting files for analysis.
3:While they are in the process of being submitted pause the task. Then close the window.
4:Then again open Advanced Tasks => Submit Files.
5:This time right click on the Submit Files window and select Clean.
6:CIS will throw up an error message saying that “The parameter is incorrect”.

Are these steps correct?

Thank you.

Well, no. What I’ve tried :

  1. Advanced Tasks > Submit Files > Pause Task. ( I did not close the window)
  2. Advanced Settings > Submitted Files.
  3. Right click > Clean.
  4. Error: “The parameter is incorrect”.

Sorry, I had misunderstood previously. However, for the scenario which you are describing shouldn’t it be expected to get an error message?

Essentially, you are starting a task to submit the files. You then pause this task, meaning it is still running in the background, but not doing anything.
You then try to go and clean the files from the submitted files list. However, some of the same files you are trying to clean are currently essentially reserved for the paused process running in the background. Thus, it’s not possible to clean them and the error message occurs.

Am I understanding this issue correctly?


From a computer point of view you are right. However, this sort of behavior is kind of unacceptable.
It should clean only already submitted files. I consider it as a defect.

  • It seems that after that error you can’t right click either. It seems strange to me.

Do you mean that after you get the error message, and you close the error message window, that you can no longer right-click on the Submitted Files window?

No. After I click “OK” button I can’t right-click on the current window (the right-click menu doesn’t appear).
Possible workaround : Click on another tab & Click on “Submitted Files” tab.

Okay, I’m having some trouble placing this. The inability to right-click on the current window does happen after the error message. Is this correct?

If so, then I’m confused because the error message occurs after you try to clean the results from the Submitted Files window (which I would have thought is the current window after getting the error message). Which window is it that this happens for, and what happens just before which makes it so that the right-click doesn’t work?

Sorry, I’m a bit lost for the moment.

The affected one is “Submitted Files” window. That’s the window I am referring to.

Events : (User interaction) >> (Error message) >> (Right-Click does not work)

So is this correct?

1:You right-click on the Submitted Files window and select clean.
2:You get the error message window.
3:You click OK to close the error message window.
4:Right after this you right-click on the Submitted Files window again and find that nothing happens when you right-click.

However, if you close that window and then open it again does right-click work?



Yes, closing/changing the window makes it “gain focus” again .

Thank you. I have updated the first page with new steps for replication, and filled out a few more sections. Please look those over and let me know if everything seems correct.

Also, please fill out the configuration information for the remaining blank areas in the first post.

Let me know if you have any questions, or if something in the first post is not correct.


I’ve edited first post with minor corrections.

Thank you.

Thank you. The last thing I need before I can submit this to the devs is a diagnostics report.

Please create this by opening the main CIS GUI. Then click on the question mark icon, select support, and select diagnostics. Then save the diagnostics report and attach it to your first post.

Let me know when you have done this, or if you have any questions.

Thank you.

After future observations it appears that this does not happen in the exact conditions that I described.
It seems that I was selecting at least a submitted file from the list. This behavior does not happen if I click for example on windows’s empty space.

  • I’ve attached CIS Report on first post.

So in order for this to be replicated must a user specifically click on one of the files being submitted and select Clean?
What happens if they right-click on another file in the list which is not currently being submitted?

Yes, it appears so.

I don’t understand what you mean by “What happens if they right-click on another file in the list which is not currently being submitted?”.
Could you rephrase, please?
I mean- In that list only submitted files appear, right?

That list contains all files which have previously been submitted, or are currently submitted.

Therefore, I am asking what happens if you right-click on one of the files which was previously submitted (for example the day before) and select Clean.