A. THE BUG/ISSUE (Varies from issue to issue)
[ol]- Summary - Give a clear summary in the topic subject, NOT here.
Can U reproduce the problem & if so how reliably?:
If U can, exact steps to reproduce. If not, exactly what U did & what happened: 1: Open the Advanced Settings window, go to “Security Settings” => “File Rating” tab, and go to “Submitted Files”. 2: Inside this window right-click on any submitted file and select Clean. 3: Then right-click again. 4: CIS will throw up an error message saying that “The parameter is incorrect” as in the attached picture to this topic. 5: If you click “OK” button, and then right-click again on the “Submitted Files” window, the right-click menu doesn’t appear. 6: The right-click menu is available if you open other windows or close the “Submitted Files” window and open it again.
If not obvious, what U expected to happen:
The right-click menu should appear and successfully submitted files should be cleaned without any error shown.
If a software compatibility problem have U tried the conflict FAQ?:
Any software except CIS/OS involved? If so - name, & exact version:
Any other information, eg your guess at the cause, how U tried to fix it etc:
This behavior happens only if you select a file from the “Submitted Files” window. If no file is selected then no error will appear. Also, there is no reason for the “Submitted Files” window to become unusable to right-click unless it is closed or re-opened.
B. YOUR SETUP
[ol]- Exact CIS version & configuration:
Have U made any other changes to the default config? (egs here.):
Have U updated (without uninstall) from CIS 5 or CIS6?:
[li]if so, have U tried a a clean reinstall - if not please do?:
[/li]- Have U imported a config from a previous version of CIS:
[li]if so, have U tried a standard config - if not please do:
[/li]- OS version, SP, 32/64 bit, UAC setting, account type, V.Machine used:
OS: Windows 7 Home Basic 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
Account type: Administrator
Other security/s’box software a) currently installed b) installed since OS, including initial trial security software included with system:
Let me see if I am understanding this correctly. Please let me know if the below steps are correct.
1:Go to Advanced Tasks => Submit Files.
2:Start submitting files for analysis.
3:While they are in the process of being submitted pause the task. Then close the window.
4:Then again open Advanced Tasks => Submit Files.
5:This time right click on the Submit Files window and select Clean.
6:CIS will throw up an error message saying that “The parameter is incorrect”.
Sorry, I had misunderstood previously. However, for the scenario which you are describing shouldn’t it be expected to get an error message?
Essentially, you are starting a task to submit the files. You then pause this task, meaning it is still running in the background, but not doing anything.
You then try to go and clean the files from the submitted files list. However, some of the same files you are trying to clean are currently essentially reserved for the paused process running in the background. Thus, it’s not possible to clean them and the error message occurs.
Okay, I’m having some trouble placing this. The inability to right-click on the current window does happen after the error message. Is this correct?
If so, then I’m confused because the error message occurs after you try to clean the results from the Submitted Files window (which I would have thought is the current window after getting the error message). Which window is it that this happens for, and what happens just before which makes it so that the right-click doesn’t work?
1:You right-click on the Submitted Files window and select clean.
2:You get the error message window.
3:You click OK to close the error message window.
4:Right after this you right-click on the Submitted Files window again and find that nothing happens when you right-click.
However, if you close that window and then open it again does right-click work?
After future observations it appears that this does not happen in the exact conditions that I described.
It seems that I was selecting at least a submitted file from the list. This behavior does not happen if I click for example on windows’s empty space.
So in order for this to be replicated must a user specifically click on one of the files being submitted and select Clean?
What happens if they right-click on another file in the list which is not currently being submitted?
I don’t understand what you mean by “What happens if they right-click on another file in the list which is not currently being submitted?”.
Could you rephrase, please?
I mean- In that list only submitted files appear, right?