ERROR: Firewall is not functioning properly

[XTobiasX]

Hi,

I installed the latest Comodo Internet Security Premium 5 for Windows x64 on my Win7. All is up to date but on the left hand side of the firewall, I got an error:

Firewall is not functioning properly!
[Run Diagnostics]

Diagnostics reports some problems and offers to fix them – this does not work and it creates a report file (“COMODO Internet Security_FirewallDiagnosticsReport.xml”) (attached is “Diagnostics_Report.zip”

Can anyone help me in order to fix this problem? I was using McAfee Security Suite, which was removed with their removal tool as far as possible before Comodo was installed.
Does any have an idea how to solve this problem?

Many thanks for your help
Toby

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[Bucky_Kid]

Hi XTobiasX, it seems I got the same prob.
If you get the error on left firewall CP pane, try to open services CP (Run… → services.msc → ) and look if there’s service named

COMODO Internet Security Helper Service

is it running? if not, try to start it. Does it start?

[XTobiasX]

Hi Buchy Kid,

thanks for your quick reply!
COMODO Internet Security Helper Service is active and running!
Problem remains - firewall problems cannot be fix automatically by the build in repair function
cheers,

PS: I just went through your problem you posted in the forum and all the solutions. I do not believe that we have the same problem since the firewall on my system was never working and didn’t even start since I installed it!

[XTobiasX]

Update:

I’ve tried to allocate any leftovers of previous security tools as well as some registry entries or drivers by using the latest Autoruns as suggested here:

@EricJH post:6

Are there other security programs or network related programs running in the background? Try disabling them.

We are gonna take a look to see if there are some old drivers of your previously uninstalled security programs are still around. Go to Device Manager → View → show hidden devices → now look under Non Plug and Play drivers → when you see a driver that belongs to your previous security programs click right → uninstall —> reboot your computer.

When the problem persists make sure there are no auto starts from your previous security programs. Download Autoruns and run it.

This program finds about all auto starts in Windows. This tool can therefore seriously damage Windows when not handled properly. After starting push Escape and go to Options and choose to hide Windows and Microsoft entries, to include empty locations and then push F5 to refresh.

Now check all entries to see if there are references to your previous security program. When you find them untick them. After unticking reboot your computer and see what happens.

I couldn’t find anything suspicious at all!