error: CD stopped working pop up box??

Comodo Dragon - CD Help - CD
#1

Every time I try to use CD (v20.1), I get a pop up box saying Comodo Dragon stopped working. Here is content of box. I am using Windows 7 and Firefox as regular browser. Have reinstalled twice. Use Norton security and Comodo firewall. This is content of error box.

Problem signature:
Problem Event Name: BEX
Application Name: dragon.exe
Application Version: 20.1.1.0
Application Timestamp: 5005397b
Fault Module Name: MSVCR90.dll
Fault Module Version: 9.0.30729.6161
Fault Module Timestamp: 4dace5b9
Exception Offset: 00036d36
Exception Code: c0000417
Exception Data: 00000000
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: f747
Additional Information 2: f74762d259918b4e86beec041837f621
Additional Information 3: 30ba
Additional Information 4: 30ba1d9e8c5a7d0a94226b6a37d39fda

Read our privacy statement online:
Windows 7 Privacy Statement

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Have no idea what any of it means. Anyone know what I need to do to fix this?

#2

Hello,

Please add the information requested in this thread to help us troubleshoot your problem.

You can try running Dragon with the following command line switches: --disable-extensions --disable-plugins.
To do this you have to follow these steps:

  1. Right click Comodo Dragon’s shortcut and add the following command line switches in the “Target” field, after the target path: --disable-plugins --disable-extensions.
    • The information in the “Target” field should look like this: “C:\Program Files\Comodo\Dragon\dragon.exe” --disable-plugins --disable-extensions
  2. Save the settings and launch Comodo Dragon to check if it still crashes.

Thank you.

#3

That’s microsoft visual basic C++. You’ll need to reinstall it. Just search for it on the Microsoft website. download it, and reinstall it. It’s not Dragon’s fault either. I had that problem with firefox too.