Erorr 12031 on a brand new install

Hi, i’m trying to install CiS on a just formatted PC with Win 7 Pro x64 i have all the Windows Update.
I have not installed any Internet Explorer (error say something about IE) i use Chrome browser, and my in internet connection works :slight_smile:

When i try to run the installer i receive this error:

And i don’t know what to do :frowning:

I attach the file as described here:
https://forums.comodo.com/install-setup-configuration-help-cis/please-read-this-before-posting-an-installation-problem-t59681.0.html
also i sent the file requested to e-mail.

Which link did you use, the online version or the offline version. I have always used the offline installers. If you used the online version, then see if the offline version will work.

Comodo Internet Security Premium Size: 5.2MB / online installer
http://download.comodo.com/cis/download/installs/5035/standalone/cispremium_installer.exe

Comodo Internet Security Premium Offline Installer: Size: 70.9 MB

Can you ping download.comodo.com? If yes what is the reply IP address? For me this is my results:

Pinging download.comodo.com [178.255.82.5] with 32 bytes of data: Reply from 178.255.82.5: bytes=32 time=20ms TTL=55 Reply from 178.255.82.5: bytes=32 time=27ms TTL=55 Reply from 178.255.82.5: bytes=32 time=20ms TTL=55 Reply from 178.255.82.5: bytes=32 time=20ms TTL=55

Try flushing your dns cache by running this from the command prompt: ipconfig /flushdns then try pinging again if first ping attempt fails. Also make sure in Internet Options from control panel your LAN settings have all check-boxes un-checked as seen in attached image.

Sorry for the late reply:

It worked with the offline installed, so tecnically now i have it installed.

The ping report is:

Esecuzione di Ping download.comodo.com [178.255.82.5] con 32 byte di dati:
Risposta da 178.255.82.5: byte=32 durata=53ms TTL=50
Risposta da 178.255.82.5: byte=32 durata=52ms TTL=50
Risposta da 178.255.82.5: byte=32 durata=52ms TTL=50
Risposta da 178.255.82.5: byte=32 durata=52ms TTL=50