Email Certificate Revocation, Please!

After uninstalling Comodo Time Machine from my Windows 7, 64 bit computer, my computer crashed and I had to reformat the hard drive and reinstall everything. Could you please revoke my previous email certificate so that I can install a new one?

Thank you in advance!

See post at CTM forum: https://forums.comodo.com/help-ctm/cannot-boot-anymore-t52175.0.html

Hi.

You should send e-mail with this request to cse-support@comodo.com from the same e-mail address that you had certificate issued for.

Regards, Eugene.

I tried to send an e-mail to the e-mail address you suggested and received an error telling me the address doesn’t exist at Comodo. Here is the body of the e-mail response. I xxxxx’d out personally identifiable information in the below:

Hi. This is the qmail-send program at mcmail4.mcr.colo.comodo.net.
I’m afraid I wasn’t able to deliver your message to the following addresses.
This is a permanent error; I’ve given up. Sorry it didn’t work out.

eugene.gontaev@comodo.com:
Sorry, no mailbox here by that name. (#5.1.1)

— Below this line is a copy of the message.

Return-Path:
Received: (qmail 8698 invoked by alias); 13 Mar 2010 12:48:33 -0000
Delivered-To: cse-support@comodo.com
Received: (qmail 8695 invoked by uid 1008); 13 Mar 2010 12:48:33 -0000
Received-SPF: pass (mcmail4.mcr.colo.comodo.net: domain of robin28@bluebottle.com designates 206.188.25.15 as permitted sender)
Received: from mi0.bluebottle.com (HELO mi0.bluebottle.com) (206.188.25.15)
by mcmail4.mcr.colo.comodo.net (qpsmtpd/0.40) with (AES256-SHA encrypted) ESMTPS; Sat, 13 Mar 2010 12:48:26 +0000
Received: from fe1.bluebottle.com (internal.bluebottle.com [206.188.24.43])
by mi0.bluebottle.com (8.13.1/8.13.1) with ESMTP id o2DCmNYo013699
(version=TLSv1/SSLv3 cipher=DHE-RSA-AES256-SHA bits=256 verify=NO)
for cse-support@comodo.com; Sat, 13 Mar 2010 12:48:23 GMT
DomainKey-Signature: a=rsa-sha1; s=mail; d=bluebottle.com; c=nofws; q=dns;
h=received:to:message-id:date:from:mime-version:
content-type:content-transfer-encoding:user-agent:x-trusted-delivery;
b=yAoBZZ6y1XQKLSbBwHuZeSXZIEKVJMLA1oz5iXqv3YUEO4xbVz5iXK6Ave5fIybHI
gKKEJRqVpVSdPt3KCcPwhrW8MiDwL0q8IiFKwAoLXNG/4Bl/Lg3UczEtcsF9V+I
Received: from localhost (internal.bluebottle.com [206.188.24.43])
(authenticated bits=0)
by fe1.bluebottle.com (8.13.1/8.13.1) with ESMTP id o2DCmJ2K012957
for cse-support@comodo.com; Sat, 13 Mar 2010 12:48:23 GMT
Received: from pool-71-191-150-30.washdc.fios.verizon.net (pool-71-191-150-30.washdc.fios.verizon.net [71.191.150.30])
by mail.bluebottle.com (IMP) with HTTP
for ; Sat, 13 Mar 2010 07:48:19 -0500
To: cse-support@comodo.com
Message-ID: 1268484499.4b9b8993bf342@mail.bluebottle.com
Date: Sat, 13 Mar 2010 07:48:19 -0500
From: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Subject: Applied for a personal secure e-mail certificate and need revocation
MIME-Version: 1.0
Content-Type: text/plain; charset=ISO-8859-1
Content-Transfer-Encoding: 8bit
User-Agent: Internet Messaging Program (IMP) 3.2.2
X-Trusted-Delivery: <6a9afef2461dee36afc69cc87a5c3a84>
DomainKey-Status: good
X-Comodo-Spam-Check-By: mcmail4.mcr.colo.comodo.net
X-Comodo-Spam-Status: No, hits=-1.1 required=4.2
tests=BAYES_05,SPF_PASS

Comodo Secure Email Support,

I applied for a free personal Comodo Secure E-mail certificate and for the life of me, I cannot find it. Every certificate that I try to export via Firefox when I try to import it into Thunderbird claims that is encrypted and asks to please type in the password. Your program, the Comodo Secure Email Configuration tool, can’t seem to find the certificate either. The certificate is associated with this e-mail address, xxxxxxxxx. If you could revocate it, i.e., delete it and I can apply for a new one via your program that installed, the Comodo Certificate Signup Wizard, it may work better. The Comodo collection password was: xxxxxxxxxxx, and the Comodo Revocation password was xxxxxxxxxx. xxxxxxx is my wife in case you were curious. Please let me know what I can do or if there is some other way to get these into my Thunderbird client on my Windows Vista Home Premium 32-bit OS. Thank you.

Also, I noticed you asked what website I went through for the original certificate on another forum thread. Here is the original website that I went to to get my certificate from Comodo:

http://www.instantssl.com/ssl-certificate-products/free-email-certificate.html

Let me know if you can help, or revoke my certificate and I can reapply.