My parents were having difficulty installing a new version of AVG Free. They are hours away from me. They know enough to do some basic stuff, but their computer is a true security nightmare. When their computer gets so cluttered it won’t work their habit has been to take it to “this guy, he knows what he’s doing.” I think all he does is take their money with some superficial cleaning, as their computer is always full of malware. Recently I finally convinced them to install EasyVPN. After logging in to their computer, between my control of their desktop, the chat feature, and a long phone call I was able to talk them through this AVG install. They have tentatively agreed to let me start cleaning the computer via EasyVPN, saving them money, and my grief. I have grown tired of spending my vacation time fixing their computer instead of seeing them. Thank you Comodo!