Dropdown menus (eg restriction menu) disappear straight after reboot[V6]

Comodo Internet Security - CIS Resolved/Outdated Issues - CIS
#1

The drop down menus of CIS 6 disappear. Also, the menus for shutting down the computers also disappear.

I’ve reinstalled twice. I’m using windows 7 64bit. However, this only happens after I restat the computer after installing.

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#2

Thank you very much for your report on this GUI issue, which will now move to the GUI bugs board.

If you have not already done so we would be grateful if you could edit your first post to put the report in the GUI bugs format, as this makes it easier for developers.

Many thanks in anticipation for your help

Mouse

#3

CIS version: 6
OS version: 7 64bit
What you did: Re-Intaled twice, change windows GUI style.
What you expected to happen or see: A menu with options.

The drop down menus of CIS 6 disappear. Also, the menus for shutting down the computer also disappears.

This only happens after I restart the computer after installing.

#4

Thanks for re-formatting, and for the extra info.

Does this occur only on installation of CIS or also on installation of other programs?

#5

Just CIS. I’ve had no problem with any other Comodo software, and no problems with none Comodo software.

#6

Thanks for the clarification

Mouse

#7

I realise now after reading, and I’m sorry to confuse. When I say the menus disappear, I mean they stay gone after every restart. So,

After Instal and update the menus are still there. Prompts for restart, Menus are still there. Restart, menus are there for about a 30 seconds, then they disappear.

#8

After that 30 seconds you can’t get them at all unless you reboot? Not even if you try again in same boot session?

There’s a bug in which they flash up and down quickly…

#9

Did you uninstall and reboot before re-installing?

Best wishes

Mouse

#10

No, after about 3o seconds, they are gone. Doesn’t matter what I try, they don’t come back unless I reboot, and the same happens after a reboot. There for about 30 seconds, and then they go. I have tried reinstalling, and the bug is still there.

#11

There is no flashing bug. They are, and then gone. However, they still function, you just can’t see them.

#12

This is looking more and more like a complex issue, with OS involvement. So we’ll need a full bug report to diagnose and fix it. So:

Thank you very much for your issue report.

We would very much appreciate it if you would be kind enough to edit your report to put it in the standard format and add any additional information requested, as this will make it much easier for the developers to diagnose and fix the problem.

The reasons we need all the information in the format, though they may not seem directly relevant to the issue are explained here.

If you are able to do this we will forward this post to the format verified board, where it is more likely to get looked at by developers. You can find assistance using red links in the format and here. If you need further help please ask a mod. If you do not add the information after a day or two we will forward this post to the non-format board. If this happens we will tell you how to rectify this if you wish to.

In the current process we will normally leave it up to you whether you want to make a report in standard format or not. However we may remind you if we think a bug of particular importance.

Many thanks again

Mouse

#13

A. THE BUG/ISSUE (Varies from issue to issue)
[ol]- Summary - Give a clear summary in the topic title, NOT here.

  • Can U reproduce the problem & if so how reliably?: Yes and 100% reliable
  • If U can, exact steps to reproduce. If not, exactly what U did & what happened: Intal CIS 6, wait for it to prompt for restart. Restart, after about 30 seconds, the menus are gone. Happens every restart after the first one.
  • If not obvious, what U expected to happen: Have drop down menus.
  • If a software compatibility problem have U tried the conflict FAQ?:N/A
  • Any software except CIS/OS involved? If so - name, & exact version:N/A
  • Any other information, eg your guess at the cause, how U tried to fix it etc:I wondered if it was to do with the windows GUI style. I changed windows GUI style, but no luck.
  • Always attach - Diagnostics file, Killswitch processes list, dump (if freeze/crash). If complex - CIS logs & config, screenshots, video, zipped program (not m’ware)
    [/ol]

B. YOUR SETUP (Likely the same for each issue, so you can copy forward)
[ol]- CIS version & configuration:CIS 6. Bug happens when configuration is default. I’ve sinse turned HIPs on, and sandboed my web browser as partially limited. (bug happened before this)

  • Modules enabled & level. D+/HIPS, Autosandbox/BBlocker, Firewall, & AV: All enabled and on “on access”. HIPS set to low
  • Have U made any other changes to the default config? (egs here.): Turned HIPS of, and sandboxed my web browser.
  • Have U updated (without uninstall) from a previous version of CIS: No
    [li]if so, have U tried a a clean reinstall - if not please do?: N/A
    [/li]- Have U imported a config from a previous version of CIS: No
    [li]if so, have U tried a standard config - if not please do: yes
    [/li]- OS version, SP, 32/64 bit, UAC setting, account type, & VM used: windows 7 64bit sp1, admin, always notify
  • Other security/sandbox software a) currently installed b) installed since OS: antilogger free (anti key logging software)
    [/ol]
#14

Thank you very much for your bug report in standard format. We very much appreciate the effort you have made to document this bug.

We are sorry to trouble you further but there are some items of information missing or unclear in your post:

  • please append a diagnostics file and your full Killswitch process list
  • please could you specify the level of each CIS module (for AV, whether cloud is on or not)

The reasons we need these items of information, though they may not seem directly relevant to the issue are explained here.

We would be very grateful if you would add these items of information so we can forward this post to the format verified board, where it is more likely to get fixed. You can find assistance using red links in the Format and here. If you need further help please ask a mod. If you do not add the information after a week we will forward this post to the non-format board. If this happens we will tell you how to rectify this if you wish to.

In the current process we will normally leave it up to you whether you want to make a report which includes all necessary information or not. We may remind you if we think a bug of particular importance.

Many thanks again

Mouse

#15

Sorry to trouble but, how to I get the the diagnostic list? I have the kill switch process list in an excel document. Is the diagnostic included in that?

#16

Help link ‘?’ top right hand corner of main GUI. Excel (CSV) process list is fine.

Took me ages to find it too!

#17

PM sent

#18

Due to the GUI glitch, I am unable to do the diagnostic as the list doesn’t show anything when I select the ? in the top right.

#19

It’s the ‘?’ in the top right hand corner. (The red link in the format post explains more fully)

#20

Can you please check and see if this is fixed with the newest version (6.2.282872.2847)? Please let us know whether it is fixed or you are still experiencing the problem.

Thank you.

PM sent.